Top Operations & Support Jobs

Provides audiovisual and videoconferencing support for classified and unclassified command events. Operates and maintains Media Center facilities, MCU and VTC systems, studios, conference rooms, and DVS-G facilities; performs daily system verification testing; stages audio and visual services; and establishes VTC communications over ISDN, IP, and DISA networks.

Provides customer support through chat, text, email, and social media; schedules appointments, follows up on opportunities, and converts digital inquiries into bookings. Responds to reviews, identifies recurring customer issues, collaborates with marketing and service teams, and improves the digital customer experience. Requires strong written communication, multitasking, problem-solving, customer de-escalation, computer skills, and flexible afternoon, evening, weekend, and holiday availability.

Administer and support Microsoft Dynamics 365 Finance, Supply Chain, and Warehouse Management environments. Monitor system health, batch jobs, workflows, incidents, integrations, security, releases, and controlled changes across environments. Support warehouse and inventory processes including receiving, picking, shipping, replenishment, and traceability. Coordinate implementations, testing, upgrades, data investigations, and user acceptance testing while partnering with IT, implementation teams, warehouse operations, and business users.

Provide high-level administrative support primarily to the CEO and CFO, including complex calendar management, board and committee meeting coordination, travel arrangements, investor and analyst communications, meeting logistics, presentations, and expense reporting. The role requires discretion, excellent organization, strong Microsoft Office and virtual meeting skills, sound judgment, and availability for urgent matters outside normal business hours. This is a fully onsite position in Watertown, Massachusetts.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.

Leads the Office of Grants and Sponsored Programs, overseeing proposal review, award negotiation, compliance, reporting, risk management, and sponsored-program administration. Advises faculty and institutional leaders, manages staff and budgets, develops policies and systems, serves as the Authorized Organizational Representative, and coordinates agreements, subawards, export controls, conflicts of interest, IRB administration, and federal requirements.

Leads the operational backbone of an in-house creative agency, overseeing creative services, project management, resource allocation, capacity planning, agency and freelance relationships, budgeting, workflow systems, reporting, and process improvement. Builds high-performing teams, establishes operating standards, manages financial and vendor performance, and partners with marketing, finance, procurement, legal, IT, and external agencies to improve efficiency, transparency, and delivery across brands.

Leads revenue operations for a B2B SaaS company by owning forecasting, pipeline rigor, GTM accountability, CRM architecture, data quality, KPI reporting, and AI-enabled automation. Partners with Sales, Marketing, Customer Experience, Product, and Finance to operationalize strategy, improve revenue predictability, and align targets, processes, and systems. Manages and mentors a RevOps Analyst while building a scalable, high-performing function.

Provides frontline IT support for students, faculty, staff, and visitors through phone, walk-up, and email channels. Troubleshoots account access, MFA, Wi-Fi, email, printing, office software, and campus ID card issues. Manages account provisioning and offboarding, ticket triage, escalations, equipment loans, event technology support, ID card processing, and related records. Delivers service-oriented assistance while prioritizing multiple requests and maintaining support operations.

Manages customer accounts, purchase orders, inquiries, pricing, production updates, delivery timelines, and order tracking. Coordinates with Quality, Engineering, Manufacturing, shipping, and logistics teams to resolve issues and maintain accurate communication. Maintains CRM and ERP records, runs order-status reports, manages shared inboxes, and supports customer portal administration while ensuring responsive, organized service.