Top Operations & Support Jobs

Provides Tier 2 and Tier 3 global IT support, manages macOS and Windows endpoints through MDM, administers identity and access, and handles onboarding, offboarding, assets, SaaS, security tooling, and office technology. The role also maintains documentation, supports events, resolves recurring issues through automation, and improves global IT processes.

Owns end-to-end technical operations for PAYG Phones across multiple markets. Responsibilities include MDM platform administration, incident and problem management, unlock reliability, security and compliance controls, vendor and integration management, project delivery, operational reporting, process governance, stakeholder coordination, and field immersion. The role also manages technical teams, production environments, technology rollouts, dashboards, SOPs, and cross-functional operational improvements.

Owns end-to-end response to high-impact incidents in a 24/7 SaaS production environment. Coordinates technical teams during live incident bridges, removes blockers, manages escalations, communicates business impact, and ensures safe mitigations. Leads post-incident reviews, tracks metrics, improves runbooks and processes, and supports change and problem management. The role requires ITSM expertise, cloud and DevOps knowledge, AI-tool proficiency, strong communication, and calm decision-making under pressure.

Manages day-to-day travel booking operations, including workload allocation, staffing, ticketing, amendments, refunds, reconciliations, service recovery, supplier coordination, and compliance controls. Leads operational performance monitoring, corrective actions, disruption response, stakeholder communication, and team coaching. Ensures consistent execution of travel policies and service standards while escalating significant financial, compliance, supplier, and business-continuity matters.

Chief of Staff supporting the CEO by running leadership operating cadences, planning, reporting, board and investor communications, and cross-functional special projects. The role also maps internal workflows, builds and deploys AI agents using Claude, HubSpot, APIs, and company data, establishes automation standards, and drives adoption across functions. Candidates need strong analytical, writing, systems-thinking, judgment, and execution skills, with 4–8 years of relevant experience.

Coordinates high-profile interview subjects and guest appearances across The Atlantic’s editorial platforms. Responsibilities include identifying and booking talent, negotiating contracts and releases with legal, coordinating virtual and on-site appearance logistics, maintaining contact networks, tracking upcoming interviews, and supporting pre- and post-production logistics. The role requires strong communication, diplomacy, organization, research skills, collaboration, and familiarity with journalistic standards.

Supports daily operations across multiple self-storage locations by building customer relationships, renting units, selling insurance and moving supplies, maintaining clean and safe facilities, resolving account concerns, processing payments, handling cash, following up on delinquent accounts, and making bank deposits. The role requires customer-facing experience, reliable transportation, physical activity, and occasional work across district sites.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Serves as the primary client contact for a wealth management firm, managing calls, emails, office visits, client records, calendars, meeting preparation, appreciation initiatives, events, mailings, administrative paperwork, office supplies, and facility coordination. The role emphasizes polished client service, organization, anticipation of needs, and maintaining a consistently client-ready office.

Replay invites talented candidates who do not see a conventional role that fits to describe what they have built, what they would like to own, and how they could improve the company. The opportunity is open-ended and may involve creating a function or role aligned with Replay’s data-focused business and rapid growth.