Top Operations & Support Jobs

Leads courier payments, pricing, and incentive strategy across markets. Owns driver incentive budgets, forecasting, experimentation, and investment decisions while managing a team. Partners with Finance, Analytics, Data Science, Product, Engineering, Legal, and Operations to improve courier earnings, supply, fulfillment, delivery speed, and cost. Applies predictive models and causal analysis to optimize programs, oversees payment accuracy, and translates complex analysis into operating strategies and executive recommendations.

Own operational excellence for a revenue recapture business by conducting root cause analyses, designing processes and playbooks, monitoring KPIs with SQL and dashboards, and partnering with Product and Engineering on workflow improvements. The role also involves cross-functional implementation, documentation, training materials, and rollout planning to improve customer and frontline-team outcomes.

Performs system administration and engineering support, including configurations, installations, customer support, troubleshooting, maintenance, and related front-line technical operations. The role requires substantial experience in comparable programs, a technical bachelor’s degree or approved experience substitution, U.S. citizenship, and an active TS/SCI clearance with polygraph.

Provides executive and leadership support through calendar management, meeting coordination, travel logistics, correspondence, document preparation, and follow-up. Handles office administration, vendor coordination, purchasing, supplies, internal communications, and company events. Processes accounts payable, invoices, payment documentation, expense records, and basic reconciliations while maintaining confidentiality. Partners with Finance and HR and supports executive projects, reporting, and organizational initiatives.

Supports B2B client relationships and operates key processes for Fortuna Health’s Medicaid consumer product. The role involves owning operational problems end-to-end, building scalable workflows, analyzing data, managing multiple clients, and balancing enterprise and consumer needs. It requires high ownership, speed, attention to detail, comfort with ambiguity, and interest in Medicaid policy. The position is fully in-person in New York City, with opportunities to grow into leadership.

Provides rotating-shift Tier 1 and Tier 2 help desk support for government collaboration services. Monitors service health, troubleshoots outages and user account access, restarts services or servers, handles customer requests through phone, email, chat, and tickets, documents communications in ServiceNow, escalates issues, and instructs users on service usage.

Receptionist responsible for onsite office operations, visitor management, mail and deliveries, supplies, vendor coordination, work orders, employee support, office procedures, and process improvements. The role also coordinates with IT, supports events and projects, and helps maintain a safe, productive, and professional workplace.

Provide technical product support to Box customers through multiple channels, troubleshoot issues, develop creative workarounds, and improve customer use of Box products. Become a product-domain expert, collaborate with Customer Success, Engineering, Product, Security, and other teams, represent the customer internally, and continually develop technical and professional skills.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Oversee operations across multiple plasma donation centers, driving process improvement, quality compliance, audit readiness, performance analysis, facility standards, and leadership development. Serve as the liaison between center and corporate teams, resolve operational issues, support recruitment and training, and guide employee-related matters. The role requires frequent, short-notice overnight travel to facilities, up to 75% of the time.