Top Operations & Support Jobs

Conducts conflict-of-interest searches for clients, matters, and new hires; researches internal and external data; prepares concise reports; reviews client and matter acceptance information; and identifies potential conflicts. The role also provides user assistance regarding conflict checks, matter status, and related systems while maintaining expertise in Elite, Intapp Open, and other conflicts software. Strong analytical, organizational, communication, discretion, and client-service skills are required.

Supports daily San Jose office operations as the first point of contact for employees, visitors, customers, and vendors. Responsibilities include visitor reception, conference room and kitchen upkeep, supply ordering, mail and shipping, vendor management, workplace safety, facility issue resolution, lunch service administration, office events, emergency action plan updates, and administrative support. The role is fully onsite five days per week with occasional travel to San Francisco.

Serves as the front desk contact for visitors, customers, vendors, and employees while providing administrative and office operations support. Responsibilities include phone and visitor management, mail and shipping coordination, scheduling, document preparation, data entry, office supply ordering, vendor coordination, onboarding assistance, HR support, and customer inquiry resolution. Maintains a professional, organized, and confidential office environment.

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.

Provides helpdesk and advanced technical support for geographically dispersed users. Administers Windows and Linux workstations, Microsoft 365, Active Directory, hardware, software, printers, phones, servers, licenses, and equipment inventory. Handles onboarding, workstation deployment, maintenance, upgrades, troubleshooting, ticket management, documentation, and user communications. Requires foundational networking, VoIP, operating-system, and office software expertise, with scripting and server administration preferred.

Provides first-level technical support to internal and external users by phone and remote session. Responsibilities include managing user accounts and access, troubleshooting WAN connectivity, supporting phones and printers, configuring laptops and desktops, remotely controlling computers, documenting issues, and escalating cases. The role requires basic Windows and Microsoft 365 knowledge, strong customer service, and a willingness to learn.

Manages and preserves enterprise multimedia, creative, communications, and historical assets across digital and physical collections. Responsibilities include administering DAM systems, maintaining metadata and taxonomies, developing archival structures and retention policies, overseeing asset lifecycle and preservation workflows, conducting audits, supporting rapid retrieval, and training stakeholders. The role collaborates across creative, communications, technical, and operational teams to improve content governance, discoverability, accessibility, compliance, and long-term institutional continuity.

Manages HUD, federal housing, and LIHTC compliance for a residential portfolio. Responsibilities include resident recertifications, documentation review, file audits, rent adjustments, resident assistance, record maintenance, and accurate use of EIV and TRACS systems. The role requires strong organization, attention to detail, regulatory knowledge, and in-person collaboration at the Braintree office, with occasional portfolio travel.

Owns and improves Salesforce and related business applications, including configuration, automation, CPQ, reporting, dashboards, integrations, troubleshooting, documentation, testing, deployment, and user training. Partners with cross-functional teams to gather requirements, deliver technical projects, improve workflows, and explore AI-powered automation. The role requires independent prioritization, technical problem-solving, stakeholder communication, and ongoing platform optimization.

Provides remote account support by resolving complex billing issues through phone, email, and chat. Collaborates with sales and internal departments, identifies root causes, collects on accounts when appropriate, and recommends relevant products or services. Requires strong communication, organization, analytical, troubleshooting, multitasking, and customer service skills, along with a high school diploma or equivalent.