Top Operations & Support Jobs

Designs and implements automation and AI solutions to improve business workflows. Responsibilities include mapping processes, selecting and developing RPA and generative AI solutions, applying human-centered design, training employees, creating learning materials, and supporting cross-functional project delivery. The role requires hands-on automation experience, strong communication skills, process improvement knowledge, and the ability to help teams adopt new digital tools.

Provides senior operational and administrative leadership for the Masor School and its doctoral programs. Oversees academic policies, student lifecycle processes, advising, dissertation administration, faculty coordination, scheduling, assessment, accreditation support, reporting, budgets, and cross-functional university collaboration. The role leads process improvement and strategic implementation while teaching up to three courses annually and participating in dissertation committees.

Supports Oracle Financial and reporting applications by gathering requirements, translating them into technical specifications, creating and maintaining reports, troubleshooting system issues, and supporting QA and testing. The role performs gap analysis, documents functional requirements and process flows, manages support tickets, assists with system setup and health checks, and collaborates with internal teams and customers. It requires at least one year of application experience and is hybrid in the Nashville, Tennessee region.

Processes engineering and manufacturing change notices, creates part and drawing numbers, distributes and archives controlled documents, maintains document databases and electronic filing systems, and retrieves records for internal personnel. Provides basic training on document control procedures, supports scanning and copying activities, identifies process inefficiencies, and assists with document movement between unreleased, released, and archive locations. Works under close supervision and may support projects requiring Secret clearance eligibility.

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Provides senior leadership for academic operations, strategic initiatives, curriculum and scheduling processes, faculty development, academic systems implementation, quality and compliance, resource decisions, and continuous improvement. The role supervises teams, coordinates cross-functional initiatives, supports shared governance and labor relations, and advances student success, academic pathways, and institutional priorities.

Serves as the first point of contact for customers by phone, email, and online channels. Schedules appointments, provides service information, converts leads, prioritizes technician schedules, and coordinates with field staff and customers. Provides administrative support and uses office software and AI tools to improve operations. Requires strong communication, organization, multitasking, and a positive demeanor in a fast-paced environment.

Provides advanced helpdesk support through phone, email, and chat; escalates complex issues, manages Active Directory, Microsoft 365, and endpoint systems, and troubleshoots operating systems, networks, servers, security tools, and enterprise applications. Reviews tickets, monitors SLAs, performs root-cause analysis, maintains documentation, supports onboarding and access management, coordinates with Tier 2/3 teams, assists with audits and compliance, and leads process improvements and small IT projects.

Provides welcoming visitor assistance during events and extended-hours programming. Responsibilities include directing visitors, providing garden and facility information, selling and checking admissions, processing memberships, answering Night Lights hotline questions, rescheduling tickets, and monitoring safety concerns. The role requires inclusive customer service, comfort with computers and communications equipment, reliable transportation, and the ability to work independently or with a team. This is a seasonal, hourly position with evening and occasional daytime shifts.

Manages annual and interim affordable housing recertifications, verifies resident income and assets, calculates eligibility, prepares certification documents, updates Boston Post records, follows up on missing information, and supports audits. The role handles confidential information, assists with complex cases, backs up the Lead Recertification Specialist, and ensures compliance with HUD, LIHTC, HOME, and USDA Rural Development requirements.