Top Operations & Support Jobs

Supports the implementation and maintenance of quality management systems for scientific curation services. Responsibilities include maintaining QMS documentation, developing measurement frameworks, compiling and analyzing quality data, identifying trends and root causes, coordinating with process owners, tracking quality reviews, communicating findings, and contributing to continuous improvement initiatives. The role requires scientific literacy, business analysis, process documentation, data analysis, and familiarity with ISO 9001 principles.

Provides Tier 3 escalation support for complex networking, firewall, server, virtualization, and Microsoft 365 identity issues. Owns incidents through resolution, performs root cause analysis, documents troubleshooting procedures, and contributes to standard operating procedures. Configures and troubleshoots Sophos firewalls, VLANs, VPNs, Ruckus or Aruba networks, Windows Server, VMware or Hyper-V, and Microsoft 365 services. Supports equipment staging, deployments, cutovers, customer communication, and occasional onsite visits.

Lead strategy and business operations initiatives, including pricing and packaging optimization, financial modeling, corporate development, fundraising, partnerships, investor relations, M&A support, and market analysis. Collaborate with product, go-to-market, research, engineering, and executive leaders to drive strategic decisions, build consensus, and identify growth opportunities.

Leads daily operations for an investment client services team, including staff coaching, workflow management, member and advisor support, IRA servicing, referrals, escalations, compliance execution, performance reporting, and process improvement. Coordinates with Financial Advisors, LPL, TruStage, and internal partners while supporting technology adoption, market expansion, recruiting, training, and consistent service delivery.

Entry-level rotational business operations role for recent graduates. Responsibilities include customer support across chat, email, and phone; resolving operational issues; analyzing service data; improving processes; managing BPO performance; maintaining SOPs; and rotating through Product, Marketing, Merchandising, Compliance, People, and other teams. The role is fully onsite in Philadelphia and offers cross-functional career development.

Provides timely, accurate, and empathetic customer support through chat, phone, and email. Manages concurrent conversations, meets productivity, SLA, quality, and customer satisfaction metrics, researches issues using internal tools and AI, and escalates complex cases appropriately. Partners with Product, Operations, Engineering, and Customer Success, maintains knowledge resources, identifies process improvements, and supports customers in a fast-paced hybrid environment with flexible scheduling.

Manages administrative operations and office services for Wisconsin and Minnesota offices, including budgets, vendors, policies, records, staff guidance, events, and process improvements. Supports business development through capture planning, pursuit coordination, sales tracking, client and market research, reporting, client meetings, and proposal handoffs. Collaborates with office, sales, technical, marketing, and operational leadership to advance strategic opportunities and maintain organized business development information.

Provides clerical and administrative support for outpatient and residential treatment programs. Duties include answering phones, word processing, maintaining confidential client files, managing financial records, collecting fees, processing mail, preparing reports, maintaining communications, and supporting daily site operations. The role requires organization, computer proficiency, professional communication, confidentiality, and occasional physical tasks such as lifting up to 40 pounds.

Manages student enrollment, attendance, transcripts, academic records, grade reporting, testing documentation, graduation lists, and withdrawal processes. The role ensures compliance with district requirements, supports orientations and college applications, maintains accurate student information, and provides administrative assistance for academy operations. It also collaborates with staff and community stakeholders to resolve student-related issues and promote academic success.

Processes employee benefits enrollments, eligibility changes, terminations, qualifying life events, COBRA determinations, and Evidence of Insurability requests. Conducts enrollment and API/EDI audits, resolves discrepancies, maintains accurate records, and coordinates with clients, carriers, vendors, and internal teams. Requires strong attention to detail, communication, technical aptitude, and benefits administration experience.