Top Operations & Support Jobs

Owns Amperity’s IT systems, integrations, automation, identity lifecycle, SaaS administration, data-platform governance, AI-tool deployment, macOS fleet, MDM, monitoring, backups, and recovery. The role partners with Security, Engineering, People, HR, and GRC teams; manages access, vendors, licenses, documentation, and escalated employee support while improving operational efficiency through automation.

Manages school office operations, including secretarial support, meeting coordination, supplies, clerical staff supervision, personnel records, payroll and HR liaison duties, accounts payable, deposits, reimbursements, purchase orders, student activity payments, vendor documentation, and financial reporting.

Execute eDiscovery hosting tasks in Relativity and related tools, including loading data, preparing review deliverables, managing databases and users, conducting quality checks, and troubleshooting technical issues. Prioritize queued requests, estimate timelines, track work hours, communicate with internal teams, and escalate risks. The role requires customer service skills, analytical problem-solving, adaptability, and occasional on-call or after-hours availability.

Leads client services operations by coaching and training team members, delegating work, monitoring workflows, balancing priorities, reviewing deliverables, and resolving escalated client and team matters. Participates in phone queues and shared inboxes, supports performance goals, improves training resources, and serves as a subject matter expert on company products and services while delivering a strong client experience.

Leads IT operations, enterprise software evaluations, SaaS selection, vendor integrations, license management, procurement support, governance, audits, and intake process improvements. Partners with Legal, InfoSec, and Procurement on due diligence and compliance, manages vendor escalations and renewals, and mentors and prioritizes the IT team. The role is hybrid in San Jose, California, with on-site work three days per week.

Provides administrative and technical support for a design and engineering department. Responsibilities include preparing submittals, coordinating permits, organizing project documentation, tracking plan reviews and incentive-based pay data, communicating with stakeholders, and assisting with basic AutoCAD drafting, drawing revisions, and quality control. The role is primarily administrative, with opportunities to develop engineering documentation, permitting, construction drawing, and drafting skills.

Coordinate higher-education programme operations, including enrolment, billing, student pass administration, scheduling, systems maintenance, assessments, stakeholder communications, events, recruitment support, reporting, and continuous improvement. Provide student and lecturer support, manage feedback and complaints, assist with at-risk student interventions, and participate in system testing and digitisation initiatives.

Own the operating system for demand quality and delivery, improving throughput, reducing rework, and embedding law-firm requirements into workflows. Analyze output data and individual letters, diagnose quality issues, build tools and automations, establish controls, and measure results. The role also owns the demands roadmap, translates customer feedback into requirements, coordinates with engineering, and scales repeatable processes through quality controls and backup coverage.

Manage executive communications, organize high-volume inboxes, professionalize QuickBooks invoicing, audit projects for outstanding orders, and coordinate government and county RFP submissions. Develop standard operating procedures and operational infrastructure while supporting leadership remotely. The role requires strong attention to detail, autonomy, administrative discipline, financial workflow knowledge, and proficiency with office, cloud storage, and AI productivity tools.

Leads complex business operations projects, resolves operational problems, and drives global process improvements. Oversees financial, budget, and headcount planning while partnering with business leaders and stakeholders. Uses internal and external data to generate actionable insights that improve business growth, process quality, efficiency, and effectiveness.