Top Operations & Support Jobs

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Diagnose, troubleshoot, repair, refurbish, and test eShepherd virtual fencing equipment at the component level. Investigate warranty returns, identify root causes, validate firmware updates and product releases, support customer and partner technical enquiries, document service insights, and help develop troubleshooting procedures. The role collaborates with engineering, operations, and customer success teams to improve product performance, service operations, and customer outcomes.

Lead Hebbia’s business operations as a team of one, overseeing board preparation, company planning, pricing and consumption economics, GTM analytics, and resource allocation. Build financial and customer-unit-economic analyses, guide pricing and deal decisions, coordinate planning and QBRs, and turn executive recommendations into operating changes. Partner closely with Finance, Product, Engineering, Sales, and Marketing while influencing strategic investments, margins, headcount, and commercial policies.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Own Professional Services delivery operations across PSA administration, staffing, capacity planning, partner subcontracting, intake, reporting, and workflow improvement. Administer Rocketlane, manage delivery resource allocation, coordinate partner engagements, build dashboards and exception reports, and establish scalable operating rhythms. Collaborate cross-functionally with Professional Services, Customer Success, Finance, Sales, and Partner teams to improve delivery visibility, utilization, forecast accuracy, partner performance, and operational consistency.

Provides strategic executive support to three senior leaders by managing complex calendars, travel, meetings, priorities, briefing materials, communications, initiatives, and follow-through. Acts as a liaison among executives, employees, clients, prospects, and partners while coordinating events, vendors, and stakeholder relationships. The role requires discretion, adaptability, strong judgment, executive presence, and regular in-office work in Atlanta.

Build and scale Gusto’s Growth operations function by identifying high-leverage opportunities, applying attribution, LTV, and experimentation rigor, and creating shared planning and prioritization mechanisms across Growth, Product, and GTM. Serve as a strategic advisor to leadership, automate operating workflows with AI, align teams around shared outcomes, and potentially build and lead a team as scope expands.

Develops complex business plans, financial and statistical models, performance metrics, market research, and strategic recommendations. Leads cross-functional teams and time-sensitive priority projects, identifies trends and opportunities, advises business leaders, and translates analytical insights into executable plans and financial value. Requires extensive analytical, planning, consulting, leadership, communication, and project management expertise.