Top Operations & Support Jobs

Provides phone and email operational support to branches, call centers, departments, and members. Processes complex financial account transactions, including IRA, trust, deceased, fiduciary, business, and power-of-attorney accounts. Handles mail, account maintenance, digital banking support, check scanning, balancing, reporting, and member correspondence. Requires strong customer service, communication, organization, transaction accuracy, and knowledge of financial institution operations and applicable regulations.

Build and operate agentic workflows, automations, and integrations for the commercial organization. Own the architecture of Salesforce, marketing automation, enrichment, engagement, and call-intelligence systems; improve lifecycle routing, reporting, attribution, and funnel metrics. Partner with data, sales, marketing, and enablement teams to identify high-value workflows, ship monitored solutions, and drive adoption. The role requires hands-on coding, low-code automation, LLM and agent development, and regular travel to the Dallas-Fort Worth hub.

Coordinate real-time scheduling, communications, and logistics between field service engineers, customers, and internal teams. Monitor ship and service schedules, confirm berth and port details, track assignments and travel logistics, document discrepancies, follow up on canceled or unresolved jobs, and support accurate reporting and work-order completion. The role requires onsite availability, weekend and flexible-hour coverage, strong communication, attention to detail, and proficiency with office, messaging, and vessel-tracking tools.

Leads an IT team and oversees workplace technology, endpoint lifecycle management, MDM, identity, systems administration, and office technology. The role standardizes tools across offices, automates onboarding and service requests, establishes controls for AI-powered IT support, and improves service quality through SLAs, KPIs, and user satisfaction metrics.

Provides telephone and front-desk coverage for a senior living community. Greets residents, guests, vendors, and service providers; manages visitor logs, packages, mail, access security, and routine clerical tasks. Prepares work orders and correspondence, performs resident data entry, monitors security and fire systems, and delivers courteous customer service. Requires computer proficiency, multitasking, clear English communication, and availability for varied first- and second-shift schedules and weekends.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Provides proactive administrative support to leadership executives, including calendar and meeting management, correspondence, travel planning, expense reporting, vendor contract tracking, and meeting hospitality. Coordinates communications with internal teams, external partners, and vendors; manages supplies, subscriptions, facility access, and conference room requests. Provides basic office technology troubleshooting and supports other executive assistants with projects.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Oversees office operations, purchasing, inventory, vendors, facilities coordination, front desk volunteers, mail and check processing, basic IT support, permits, inspections, budgets, and facility use. Supervises staff and volunteers, maintains operational records and policies, supports compliance and vendor renewals, and contributes to organizational projects and meal-related support as needed.

Provides outsourced securities settlement and back-office transaction processing for clients. Responsibilities include monitoring productivity, processing settlements, managing fails and buy-ins, reconciling stock and cash breaks, handling new issues and ETF settlements, completing EOD balancing and funding, preparing FINRA and Reg SHO filings, and supporting process improvements, service quality, and operational performance.