Top Operations & Support Jobs

Supports document change control, records storage, document editing, electronic document management, compliance processes, and related training. Maintains and revises corporate and departmental documents, facilitates approvals and periodic reviews, provides writing guidance, assists with system administration, and coordinates with internal teams in a regulated laboratory environment.

Administer and optimize NetSuite, provide expert user support, configure workflows, forms, roles, permissions, records, reports, and dashboards, monitor system health, document processes, and coordinate cross-functional enhancements, testing, change management, and larger ERP projects.

Coordinate customer installation appointments by making outbound calls, answering inquiries, filling open time slots, and documenting interactions in the CRM. The role also involves rescheduling and confirming appointments, directing customers to appropriate teams, monitoring scheduling performance, and supporting installation progress. Success requires strong communication, organization, accuracy, customer service, and comfort working in a high-volume, metrics-driven onsite environment.

Leads application and production operations for business-critical services, overseeing production support, databases, releases, incident response, observability, resilience, lifecycle management, vendors, budgets, and operational governance. Advises executives on service health and technology risk, manages multidisciplinary teams, establishes sustainable support models, and drives continuous improvement across applications, SaaS platforms, integrations, batch processing, cloud services, and enterprise platforms.

Processes domestic and international wire transfers and daily ACH files, including returns and related documentation. Maintains wire logs, account reports, deposit verifications, returned mail, and departmental records. Ensures transactions are accurate, complete, approved, and compliant with banking policies, information security requirements, and regulations. Coordinates with retail, operations, lending, compliance, and management teams while providing responsive internal and external customer service.

Manage calendars, scheduling, documents, filing systems, HRIS data, onboarding and offboarding, timekeeping, PTO tracking, expense reports, and basic financial reconciliations. Support HR policies, benefits administration, internal communications, and organizational coordination while maintaining confidential employee information and serving internal teams, vendors, and stakeholders.

The Chief Operating Officer will lead strategy, operational transformation, AI and automation implementation, technology infrastructure, process optimization, and national expansion for a personal injury law firm. Responsibilities include transitioning to an AI-powered operating system, scaling capacity to approximately 100,000 active clients, improving intake and case outcomes, optimizing staffing and workflows, establishing KPIs, and driving revenue growth and operating leverage across multiple jurisdictions.

Supports financial reconciliation, accounts payable workflows, invoice validation, shipment tracking, inventory accuracy, product aging, disposal and tax reclaim processes, and warehouse audits. Acts as a liaison among commercial teams, distributors, suppliers, and service partners while producing operational reports and maintaining accurate financial and inventory records. The role requires strong Excel, analytical, organizational, communication, and supply chain documentation skills.

Provides first-level customer and internal support across Red Oak and MirrorWeb products. Responds to tickets, troubleshoots issues, triages and prioritizes requests, escalates complex problems, logs bugs in Linear, and supports the transition between ticketing platforms. Uses Claude, Fin AI, Intercom, and AI-connected tools while identifying recurring issues and knowledge gaps. Requires clear communication, organization, curiosity, and 0–2 years of customer-facing or technical support experience.

Provides administrative and operational support to regional leaders and office staff. Responsibilities include managing schedules and communications, coordinating meetings, events, travel, and expenses, processing invoices, compiling reports, managing supplies and office equipment, maintaining files, and protecting confidential information.