Business Operations Specialist

Business Operations Specialist

The Business Operations Specialist supports the day-to-day execution of financial reconciliation, distributor operations, and supply chain management. This role serves as a critical liaison between internal commercial teams, distributors, and third-party service partners, sitting at the intersection of sales, supply chain, finance, and customer operations. The position helps ensure products move efficiently from supplier to retailer while financial and inventory records remain accurate, supporting business growth and operational excellence.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Serve as the primary point of contact for all financial reconciliation, analyzing financial data to prepare and distribute monthly financial reconciliation reports to service providers and ensuring financial records accurately reflect operational activity
• Manage accounts payable workflows, including purchase order approvals and invoice validation
• Manage invoice adjustments related to shortages, damages, credits, and over-shipments
• Serve as the primary point of contact for all shipment activity, including shipment status, damaged goods and mis-shipment claims, and pallet returns
• Validate bills of lading and receiving records to ensure inventory accuracy
• Manage product aging and quality standards
• Coordinate authorized product disposal and excise tax reclaim submissions when necessary
• Complete routine warehouse audit activities and maintain detailed records that support audit and regulatory requirements

Qualifications

• Education Requirements: Bachelor's degree
• Experience Requirements: 2-4 years experience in relevant field (Beverage Alcohol, Consumer Packaged Goods, Food and Beverage, Wholesale Distribution, or Logistics experience preferred)
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong proficiency with the Microsoft Office Suite, particularly Microsoft Excel
• Experience managing large data sets, performing financial reconciliations, and producing operational reporting
• Working knowledge of accounts payable processes, including purchase order approvals and invoice validation
• Knowledge of supply chain and logistics documentation, including bills of lading and receiving records, and of inventory accuracy practices
• Strong analytical thinking and problem-solving skills, with excellent organizational skills and attention to detail
• Strong written and verbal communication skills for collaborating with commercial teams, distributors, and third-party service partners
• Strong collaboration skills for working across sales, supply chain, finance, and customer operations teams
• Preferred: experience in accounts payable, supply chain management, and/or distributor operations, and in the beverage alcohol, consumer packaged goods, food and beverage, wholesale distribution, or logistics industries

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.