Top Operations & Support Jobs

Lead and support Oracle Essbase-based finance systems (L2/L3): ensure availability, troubleshoot calc scripts, data loads and performance; manage Autosys batches, Oracle/SQL backend, Unix/Windows platforms; automate tasks with Python/Shell; handle incidents via ServiceNow/Remedy and perform RCAs; support cloud integrations and monitoring (Prometheus/Grafana).

Lead and develop a branch team to drive customer engagement, sales growth, and operational excellence. Ensure compliance with S.A.F.E. and banking regulations, coach bankers, resolve customer and employee issues, hire and mentor staff, and promote digital adoption while managing branch resources and risk.

Support branch operations and customer experience by processing and approving teller transactions, handling cash, resolving customer issues, educating customers on digital solutions, supporting scheduling and daily operations, escalating concerns, and maintaining compliance and loss-prevention controls.

Provides strategic and operational support for the CDO Data Business Office, coordinating executive updates, team routines, cross-functional collaboration, vendor and workforce oversight, portfolio support, communications, and special initiatives. Advises senior leaders, synthesizes complex information for executive audiences, facilitates decision-making, and resolves complex cross-functional challenges. The role is hybrid and requires on-site work in Uptown Charlotte, North Carolina.

Provide front-line, roaming branch banking support across multiple locations: open accounts, handle transactions and cash, conduct discovery conversations, refer customers to products and specialists, use digital tools, and maintain compliance and operational standards while traveling within an assigned geography.

Lead and develop a branch team to drive customer engagement, growth, and operational excellence. Coach bankers on sales and digital adoption, manage compliance (including SAFE/NMLS requirements), resolve customer and employee issues, hire and mentor talent, and collaborate with stakeholders to deliver a customer-centric branch experience.

Provides inbound call center support for treasury management products and services. Assists internal and external customers, resolves client issues, coordinates with bank operations, sales, vendors, and relationship managers, trains clients, identifies trends and process improvements, and maintains compliance with banking policies. The role requires strong communication, analytical, organizational, and multitasking skills in a hybrid Des Moines, Iowa environment.

Provides support to internal and external customers on account management, billing, transactions, products, and services. Reviews and resolves basic customer issues, researches inquiries, follows policies and compliance procedures, and coordinates with managers and internal partners. The role requires effective communication, multitasking across computer systems, financial services knowledge, and on-site work within a hybrid schedule.

Leads business accountability, risk mitigation, control assessment, remediation, and cross-functional initiatives. Supports metadata ownership reviews and certifications, knowledge base maintenance, ALM Sunrise and Sunset activities, and operational remediation. The role analyzes controls, monitors adherence, supports reporting, resolves moderately complex issues, guides business partners, coordinates external communications, and may mentor junior staff.

Supports a portfolio of corporate and institutional clients through onboarding, account opening, servicing, and issue resolution. Coordinates with legal, compliance, credit, operations, relationship managers, and product teams to meet client and regulatory requirements. Maintains accurate client requests, escalates issues, improves processes using data and automation, and develops expertise in treasury and credit products within a regulated CIB environment.