Top Operations & Support Jobs

Own global administration, configuration, and security of Jira, Confluence, and JSM. Design integrations, build REST APIs and JQL queries, implement Atlassian Intelligence and automations, lead migrations, enforce best practices, train teams, and collaborate with stakeholders and vendors to align workflows with Agile delivery and organizational OKRs.

The Field Service Manager directs and develops a team of technicians to ensure high customer satisfaction, managing operations and performance effectively.

Coordinate day-of field technician routing, schedule same-day appointments, communicate real-time changes with technicians and management, assign subcontractor jobs, handle incoming customer calls, and track appointment progress to ensure timely service.

Lead and develop a field technician team to ensure customer satisfaction. Coach, train, inspect quality and safety, manage fleet maintenance, address escalations, and work hands-on to improve performance.

Lead and manage a team of 8–12 field technicians delivering in-home installation and service. Train, coach, and develop technicians, conduct on-site inspections for quality and safety, manage fleet and inventory, address escalated customer/employee issues, and improve team performance through hands-on leadership.

The Project Requirements Specialist will manage business requirements for customer-facing applications, streamline workflows, and collaborate with stakeholders to enhance IT delivery and user experience.

Serve as a CX SME across Boost Mobile, DISH TV, OnTech, and Sling TV by performing live interactions, testing and validating agent tools and workflows, using Generative AI to analyze and document experiences, and converting frontline observations into data-driven recommendations for stakeholders to improve customer and agent experience.

The Operations Analyst II will improve customer experiences by analyzing data, assisting with software updates, and collaborating with cross-functional teams to enhance operational performance.

Lead and develop a team of field service technicians to ensure customer satisfaction. Oversee training, coaching, on-site inspections, fleet maintenance, safety compliance, and escalated issue resolution while working hands-on to improve performance.

Manage a regional field operations facility overseeing fleet, inventory, Field Service Managers and technicians. Drive CSAT, first-time-right metrics, safety, budgetary controls, hiring/mentoring, equipment availability, site maintenance, and compliance with evolving satellite, 5G, and smart-home technologies.