As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Center Representative:
$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
What You’ll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
What’s in it for You:
- Career Growth: Opportunity to promote within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Skills, Experience and Requirements
Requirements:
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Hybrid Requirements:
DISH will provide all initial equipment required to perform the role aside from home internet!
A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:
USB Headset
USB Keyboard
USB Mouse
USB Webcam
Ethernet cable
Home Internet and dedicated home office workspace with:
Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Salary Ranges
Compensation: $18.50/Hour
Skills Required
- High school diploma or GED
- Ability to work full-time on-site (hybrid after 60 days)
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that may include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout shift and keep camera on during video meetings
- USB Headset (required accessory)
- USB Keyboard (required accessory)
- USB Mouse (required accessory)
- USB Webcam (required accessory)
- Ethernet cable (required accessory)
- Home internet: stable cable or fiber connection with minimum 25 Mbps download and 2 Mbps upload, wired ethernet, no Wi-Fi/hotspot/satellite
- Skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
What the Team is Saying
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
