As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Customer Service Representative:
$17.50/hr starting pay with opportunity to increase pay to $19.25/hr within 60 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!
- $2/hr additional per hour worked after 6 pm
- $2/hr additional per hour worked on weekends
- These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!
What You’ll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
What’s in it for You:
- Career Growth: Opportunity to promote within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Skills, Experience and Requirements
Requirements:
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Our Training Program Offers You:
- Improved skills, such as soft-skills, technical skills, and company-specific knowledge
- Information on our customer facing tools, and how to properly use them to resolve issues
- Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material
- Hands-On learning through roleplays, call observations, and call practice
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $17.50/Hour
Skills Required
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen (including drug test and acceptable driving record)
- Ability to remain engaged on the phone throughout the entirety of your shift and keep camera on during video meetings
- Skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
What the Team is Saying
EchoStar Compensation & Benefits Highlights
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Retirement Support — A 401(k) with company match and discretionary profit sharing are prominently offered, with formal plan infrastructure confirmed in corporate and SEC materials. These features position long‑term savings as a core element of total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Program with a 15% discount is a headline benefit. Post‑merger equity alignment steps (e.g., option exchanges) signal accessible participation in ownership programs.
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Wellbeing & Lifestyle Benefits — Perks such as DISH/Sling/Boost discounts, wellness tools/EAP with five free counseling sessions, and HSAs/FSAs extend value beyond base pay. Tuition reimbursement up to $5,000 further supports personal and professional wellbeing.
EchoStar Insights
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
