Support IT team with desktop support, Windows 11 upgrades, Office/Microsoft 365 installations, inventory tracking, and hands-on assistance for office moves. Coordinate upgrades with employees, follow documented procedures, and provide daily end-user support while learning system integration and troubleshooting.

The Manager of Training & Development is responsible for designing and delivering training programs in Retail Banking, enhancing service quality and client experience, while ensuring compliance with regulations and monitoring performance metrics.