Top Operations & Support Jobs

Provides technical support for post-integration issues involving payment APIs, e-commerce products, software, hardware, and endpoints. Responsibilities include testing and configuring environments, troubleshooting product behavior, communicating issues to customers and internal teams, creating technical documentation and sample code, and coordinating incident responses. The role includes occasional weekend and holiday on-call coverage.

Leads APAC merchant risk operations for payments, owning team performance, service levels, quality, fraud and chargeback metrics, investigations, monitoring, and escalation workflows. Partners with Legal, Risk, Compliance, Product, and Engineering to implement controls and improve risk tooling. Drives automation and AI adoption, manages senior staff across locations, influences stakeholders, and ensures portfolio risk aligns with enterprise risk appetite.

Manage client onboarding and account configuration for Airwallex customers. Maintain pricing and account capabilities, validate configuration requests with solution engineers, and ensure accounts are ready for production transactions. Collaborate with commercial, operations, and product teams to improve onboarding processes, while managing functional programs and projects supporting US operational goals.

Lead onsite IT operations for Singapore and provide regional support across Southeast Asia. Deliver hands-on technical support for macOS, Windows, SaaS applications, hardware, networking, AV systems, onboarding, executive support, inventory, vendors, and office technology. Mentor regional IT staff, document processes, support office build-outs, and partner with workplace, security, people operations, and facilities teams. The role requires strong troubleshooting, communication, autonomy, and five days per week onsite.

Lead onsite IT operations for Singapore and provide regional support across Southeast Asia. Responsibilities include technical troubleshooting for macOS, Windows, hardware, SaaS applications, networking, AV systems, onboarding, offboarding, executive support, vendor management, inventory, documentation, and office technology. The role mentors regional IT staff, partners with workplace and security teams, manages service providers, and improves IT processes while working onsite five days per week.

Lead Southeast Asia revenue strategy and operations, including market sizing, go-to-market execution, customer onboarding, process localization, product-market fit, executive analysis, and cross-functional initiatives. Partner with commercial, product, operations, risk, compliance, and regional teams to launch and scale Airwallex's products across SEA markets.

Provides comprehensive executive and personal assistance to the Chief Revenue Officer, including complex calendar management, stakeholder coordination, meeting logistics, travel planning, expense and invoice administration, household operations, reservations, errands, personal events, venture fund administration, and document preparation. The role requires discretion, strong organization, communication skills, and comfort working across time zones in a fast-paced technology environment.

Serves as the trusted liaison and administrative partner to the Chief Revenue Officer. Manages complex calendars, stakeholder communications, meetings, travel, expenses, household operations, reservations, personal events, errands, and private venture fund administration. Prepares documents and presentations while handling confidential matters with discretion. Requires 6+ years of executive or personal assistant experience supporting a CEO or founder, strong organization and communication skills, and proficiency with workplace productivity tools.

Manage and scale Airwallex’s revenue systems and GTM technology stack. Responsibilities include improving revenue data, integrations, automations, and processes; partnering with Revenue, Marketing, Data, and Product teams; supporting and training users; translating business needs into scalable Salesforce-based solutions; and communicating recommendations to senior commercial leaders.

Lead revenue strategy and operations across ANZ by improving forecasting, pipeline management, target setting, commissions, CRM governance, reporting, and commercial processes. Partner with commercial leadership and cross-functional teams to analyze funnel performance, identify growth opportunities, strengthen operating cadences, automate workflows, and build scalable revenue practices using Salesforce and related tools.