Top Operations & Support Jobs

Lead and scale South Korea operations to ensure seamless customer experience. Optimize processes, manage AML/KYC/compliance monitoring, partner cross-functionally, build KPIs and reports, and lead a local operations team supporting payments and treasury functions.

Provide on-site and remote IT support across the Americas, handling hardware/software troubleshooting (macOS, Windows, iOS), SaaS and account administration (Google Workspace, Okta, Slack, Zoom), AV and meeting-room support, new-hire onboarding and offboarding, documentation, and triage/ escalation while collaborating with global IT teams and supporting office moves and events.

Provide on-site and remote IT support for employees across the Americas: troubleshoot macOS/Windows and SaaS apps, run new-hire onboarding, manage offboarding and hardware, support meeting room AV and events, maintain documentation, triage/ escalate requests, and assist with office moves and basic networking issues.

Lead and optimize offline acquiring operations (POS/terminal deployments, merchant onboarding, settlement, chargebacks). Design SOPs, drive automation, manage vendor relationships, monitor KPIs, ensure PCI and scheme compliance, and collaborate with Product, Risk, Sales, Finance, and Treasury.

Provide post-integration technical support to developers and merchants, reproduce and test issues, install/configure test environments and payment APIs, communicate findings to customers and internal teams, and produce technical documentation and sample code.

Partner with sales leadership to optimize territory management, improve revenue funnel processes, own GTM tools and reporting (Salesforce, Outreach, ZoomInfo, Looker), deliver pipeline analytics, and lead cross-functional strategic projects to drive commercial impact across the US/AMER business.

Lead regional Corporate IT Operations to deliver employee IT support, oversee service desk, office launches/decommissions, vendor/procurement management, partner with InfoSec and IT Engineering, monitor IT KPIs, mentor teams, and apply AI to improve workflows and service delivery.

Serve as the on-site IT lead for Singapore and regional IT support lead for SEA offices. Own site operations, provide hands-on macOS/Windows and AV support, run onboarding/offboarding, manage vendors/inventory, mentor junior IT staff, coordinate with workplace/people ops/facilities, and produce clear documentation while improving processes and supporting executives.

Lead APAC merchant risk operations for payments, owning SLAs, quality, loss metrics and customer impact. Design and run merchant monitoring, investigation and escalation workflows. Implement policy and control changes with legal/compliance. Partner with Product/Engineering to evolve risk tooling (rules engines, case management, AI/LLM workflows), champion automation, and drive fraud/chargeback KPIs while scaling a multi-location team and managing cross-functional stakeholders.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.