Top Operations & Support Jobs

Monitor and maintain telecom network health, resolve first-level incidents, track escalations, support field and corrective maintenance, manage logical access for changes, execute preventive maintenance, monitor QoS and KPIs, provide 24/7 automation surveillance, and contribute reusable automation flows to improve operations.

Provide L2 production support for NetCracker BSS components, lead incident triage and root-cause analysis, manage mid- and month-end bill runs, perform Unix/Linux administration and scripting, coordinate releases and patches, maintain runbooks, and act as primary escalation and customer-facing technical contact in a 24/7 environment.

Provide 2nd-level NOC support for core and cloud telecom services: incident and problem management, preventive maintenance, performance management, troubleshooting of core/IMS and IP issues, participate in projects and 24x7 on-call rotations. Role includes multi-month travel to Saudi Arabia.

Provide 24×7 operational support for telecom billing systems (BSCS), troubleshooting application/network/host issues, maintaining SLA targets, preparing SLA reports, and coordinating intra/inter-team issue resolution.

The Executive Administrative Assistant provides high-level administrative support, coordinating activities, managing inquiries, and driving operational efficiency for management. Key tasks include scheduling, communication, meeting preparation, and supporting executive needs with strategic insights.

The intern will support daily operations of field management activities, including site access management, compliance documentation, and operational reporting within Ericsson's Managed Services for DNB's 5G infrastructure.

Lead end-to-end problem management for IP Core and MPBN: drive root cause analysis, coordinate cross-functional resolution, implement permanent fixes, monitor trends, and maintain documentation and knowledge base to improve network stability and availability.

Serve as the L2 SME for Netcracker Convergent Billing & Rating, handling P1/P2 incidents, RCA, troubleshooting billing/rating/charging issues, validating data consistency across catalog and engines, coordinating escalations and releases, maintaining runbooks, and mentoring L1 teams to meet SLA/OLA targets.

Provide day-to-day IT/Telecom service desk support: receive and document incidents and service requests in the ticketing system, triage and route tickets, meet SLAs, coordinate with internal teams, assist onboarding, document procedures, and work shifts as part of a 24/7 global support team.

Lead the EHSW function for Ericsson in Australia and New Zealand, focusing on health, safety, and well-being in high-risk environments. Develop strategies and ensure compliance with regulations across jurisdictions while managing a small specialist team.