Top Operations & Support Jobs

Lead and grow a team of fraud investigators, manage operational processes, metrics and reporting, partner with product/engineering and third parties, drive fraud prevention product improvements, and ensure service quality and SLAs.

Lead Wise's operations and growth in Thailand as resident Board Director. Own regulatory relationships, compliance, licensing, partner SLAs, product prioritisation, GTM strategy, customer experience, and local office culture while coordinating cross-functional global teams.

Lead Wise's Malaysia business with end-to-end responsibility for regulatory governance, subsidiary oversight, commercial growth, product prioritisation, partner relationships, and local operations. Act as local spokesperson, manage regulator relationships, ensure compliance and operational resiliency, drive GTM and customer experience, and build local team and culture.

Lead end-to-end workforce capacity planning: build predictive forecasting models, align staffing with financial forecasts, run scenario analyses, influence senior stakeholders, and mentor planning analysts while improving automation and governance.

Develop, maintain, and execute workforce capacity plans (weekly–quarterly). Translate forecasts into headcount/FTE, validate assumptions with stakeholders, prepare hiring inputs, hand over plans to Scheduling, run scenario analysis, and monitor risks and data quality.

No job responsibilities or specific duties were provided in the description; only company overview and diversity statements are included.

Lead and develop a QA team focused on Payments operations. Deliver independent assurance, spot risks and control gaps, drive RCA and trend analysis, improve processes and automation, manage KPIs/SLAs, stakeholder communication, and ensure consistent, compliant QA outcomes across pay-in/pay-out, reconciliation, and exception handling.

The Quality Assurance Specialist will conduct risk-based reviews, assess compliance, analyze trends, and communicate effectively with stakeholders to drive improvements in quality and compliance processes.