Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a strategic and highly organized Demand Manager to lead our Know Your Customer (KYC) and Customer Support (CS) initiatives. This person will be responsible for managing demand, prioritizing work, and ensuring seamless communication and coordination between Product, Compliance, and Operations teams. The role requires a strong analytical mindset, a deep understanding of financial crime and payment processes, and a proven ability to lead complex, cross-functional programs.
Key Responsibilities:
Demand Governance Ownership
- Own structured demand intake framework across all servicing verticals.
- Ensure no demand driver is launched without formal intake and visibility.
- Maintain centralized demand tracking system.
- Enforce release gating standards.
You ensure discipline before impact.
Pre-Launch Validation & Impact Assessment
- Lead validation of projected volumes and workload assumptions.
- Partner with Planning to quantify FTE and cost impact.
- Identify structural capacity risks before launch.
- Escalate capacity conflicts to executive forums.
- Ensure launch sequencing aligns with workforce readiness.
No initiative should reach operations without quantified impact.
Demand Prioritization & Capacity Trade-Off Management
- Facilitate structured prioritization when capacity is constrained.
- Quantify trade-offs between compliance urgency, customer impact, cost, and operational risk.
- Support structured decision-making across Product and Operations.
- Ensure prioritization decisions are documented and traceable.
You bring data-driven structure to difficult decisions.
Post-Launch Monitoring & Attribution Governance
- Ensure actual vs expected workload variance is monitored.
- Identify initiatives causing SLA or occupancy instability.
- Quantify cost impact of demand drivers.
- Close the feedback loop with Product and Compliance.
- Maintain post-launch reporting discipline.
Demand must be measurable and attributable.
Workforce & Financial Integration
- Ensure demand drivers are integrated into mid- and long-term capacity plans.
- Validate hiring implications with Capacity Programs.
- Provide cost visibility to Finance.
- Identify cumulative cost impact of incremental initiatives.
- Ensure alignment between growth initiatives and budget discipline.
Demand governance protects margin.
Executive Stakeholder Partnership
- Operate as senior partner to Product, Compliance, and Operations leadership.
- Provide executive-ready insights on demand pipeline health.
- Escalate systemic risk when demand outpaces capacity.
- Participate in MBR/QBR governance cycles.
You operate at an executive influence level.
People Leadership & Capability Development
- Manage Demand Management Leads or Specialists.
- Define discipline standards and performance expectations.
- Build analytical maturity within the team.
- Ensure structured documentation and governance adherence.
- Drive capability uplift in cost impact modeling and FTE estimation.
You build a disciplined demand governance function — not individual contributors.
Qualifications- 6–10 years in Operations, Workforce Management, Product Operations, or Program Governance.
- Experience operating in complex, multi-vertical environments.
- Experience managing cross-functional stakeholders.
- Experience in capacity planning or performance governance environments.
- Minimum 2+ years of people leadership experience.
- High ownership and accountability mindset.
- Strong Excel / modeling capability.
- Ability to quantify FTE and cost implications.
- Strong analytical and structured reasoning.
Desired Skills:
- SQL proficiency.
- Experience with BI dashboards.
- Familiarity with WFM lifecycle.
- Understanding of financial planning cycles.
If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 6-10 years in Operations, Workforce Management, Product Operations, or Program Governance
- Experience operating in complex, multi-vertical environments
- Experience managing cross-functional stakeholders
- Experience in capacity planning or performance governance environments
- Minimum 2+ years of people leadership experience
- High ownership and accountability mindset
- Strong Excel and modelling capability
- Ability to quantify FTE and cost implications
- Strong analytical and structured reasoning
- SQL proficiency
- Experience with BI dashboards
- Familiarity with WFM lifecycle
- Understanding of financial planning cycles
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
