Top Operations & Support Jobs

Lead Wise's Poland operations and expansion: define product localisation strategy, secure and manage regulatory authorisations, represent the company to regulators and partners, run the local branch, drive commercial partnerships, ensure operational continuity, and coordinate cross-functional teams to scale the business locally.

Lead a team of KYC Analysts to perform customer due diligence, manage escalations, ensure regulatory compliance, drive process and quality improvements, coach staff, and meet performance KPIs while collaborating with stakeholders.

Lead the global Workforce Execution function to standardise scheduling and intraday practices, improve command center maturity, strengthen incident response, stabilise tactical performance, coach WFM team leads, and drive governance, optimisation, and analytics to balance service, efficiency, stability, scalability, and cost control.

Perform customer due diligence (CDD/EDD), verify identity and ownership, monitor transactions and periodic reviews, assess and escalate risks, file suspicious activity reports, maintain accurate records, and communicate with customers while meeting KPIs and working shift hours.

Provide technical support for Wise Platform API integrations, troubleshoot REST APIs/webhooks, interpret logs and database queries, act as first-responder in incidents, collaborate with engineering and commercial teams, and contribute product feedback and proactive improvements. Provide 24/5 coverage including some out-of-hours on-call shifts.

Manage and respond to RFIs by collecting, analyzing, and documenting customer and transaction data to support compliance. Identify risks, escalate high-risk incidents, maintain audit-ready records, meet KPIs/SLAs, improve processes, and communicate professionally with customers, partners, and internal teams.

Lead and manage a FinCrime Operations team to mitigate financial crime risk through KYC/AML/fraud screening, coach and develop analysts, ensure regulatory compliance, drive KPI performance, improve processes and tooling, and handle escalations and stakeholder communication.

Lead and manage a FinCrime (KYC/AML/Fraud/Screening) operations team. Oversee daily case handling, coach and develop analysts, drive KPI performance and quality, ensure regulatory compliance, manage escalations, improve processes and tooling, and coordinate with stakeholders to reduce financial crime risk.

Provide IT support for Windows and Apple environments, manage endpoint support, document work, install and repair hardware and software, and assist new users with technology.

Own operational health and scale of Wise Platform card programs. Manage BAU for card issuance, disputes, invoicing, vendor relationships, incidents, reporting, and drive automation to reduce operational load while supporting Customer Success and partner escalations.