Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a Cards API Senior Specialist to own the operational health, scale, and performance of our Wise Platform partner’s card programs. In this role, you will be the operational backbone for our card issuance, bridging the gap between technical infrastructure and partner success. You will manage post-launch business-as-usual operations, monitor critical program health metrics, troubleshoot incidents, and drive automation to help our card issuance programs scale efficiently.
Key Responsibilities
Maintain operational SLAs from card issuance, disputes and schemes reporting
Build out operational guides for managing Cards API physical card programs
Own and drive conversations with external vendors relating to Cards API program launches and remove operational bottlenecks and enhance partner experience
Continuously identify manual workstreams required to service partners to drive automation rate and reduce operational load
Assist CS teams when escalations are made with regards to Cards API operational issues (delivery, disputes, declines, etc.)
Own invoicing process with Finance, internal operational teams, and external vendors
Generate ad-hoc operational reports for Cards API partners when needed (audit requests, stock count requests, etc.)
Manage disputes & chargeback requests as well as escalations from partners/internal teams
Data gathering and input for quarterly and monthly operational reporting
Ensure workstreams and dependencies from other Spend Ops teams (e.g., Issuance, Billing, Settlement) are considered in BAU changes, incidents, and partner requests by coordinating handoffs and ownership boundaries.
Support Customer Success Manager and/or Account Managers of WP on partner’s queries
A highly independent operator who doesn’t wait for direction. You have a knack for proactively spotting system anomalies or operational bottlenecks and taking ownership to resolve them from start to finish.
3-4+ years of experience in operations, technical account management, or product operations, specifically within the payments, fintech, or card issuance space.
You’re flexible with working hours - as you will work across timezones (in particular Singapore, Estonia)
Strong communication skills with a history of bridging the gap between external partners, commercial teams (Account Managers), and internal technical operations.
Proven track record of handling real-time incident response, managing escalations under pressure, and conducting Root Cause Analysis (RCA).
You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.
*Please note, only resumes provided in English will be considered*
Our Benefits:
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 3-4+ years of experience in operations, technical account management, or product operations within payments, fintech, or card issuance
- Highly independent operator who proactively identifies and resolves system anomalies and operational bottlenecks
- Flexible working hours to cover timezones (in particular Singapore, Estonia)
- Strong communication skills bridging external partners, Account Managers, and internal technical operations
- Proven track record handling real-time incident response, managing escalations under pressure, and conducting Root Cause Analysis (RCA)
- Experience managing disputes, chargebacks, invoicing processes, and coordinating with finance and external vendors
- Experience building operational guides, generating operational reports, and driving automation to reduce manual workstreams
- Resume submitted in English
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
