Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission is to build a highly disciplined, scalable, and standardised workforce execution function that enables Wise to scale sustainably while protecting customer experience and operational efficiency.
You will lead the maturity uplift of Scheduling and Intraday functions globally by:
Standardising workforce execution practices
Improving tactical workforce decision quality
Reducing operational volatility
Strengthening incident response discipline
Driving tactical workforce optimisation
Increasing workforce governance consistency
Improving workforce risk visibility
Success in this role comes from balancing:
Service performance
Workforce efficiency through improving WFM KPIs
Operational stability
Scalability
Employee experience
Cost control through occupancy or waste management
The successful candidate will immediately focus on strengthening and scaling the Workforce Execution function across Scheduling, Intraday, and Command Center operations.
Key priorities include:
1. Workforce Execution Standardisation: Drive consistency across Scheduling and Intraday practices by embedding scalable workforce governance, tactical review cadences, and execution playbooks across regions.
2. Intraday & Command Center Maturity: Improve real-time workforce execution through stronger escalation management, incident response discipline, and proactive handling of service-level risks and operational volatility.
3. Tactical Performance Stability: Improve short-term workforce plan integrity by reducing reactive interventions, strengthening schedule optimisation, and improving workforce trade-off decisions across service, cost, and productivity.
4. Leadership & Capability Uplift: Coach and develop WFM Team Leads to improve tactical judgement, decision-making quality, workforce governance maturity, and operational consistency.
Qualifications5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services)
Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations
Proven experience leading WFM teams or Team Leads across multiple operational areas or regions
Deep understanding of end-to-end WFM lifecycle:
Forecast → Capacity → Schedule → Intraday
Strong knowledge of:
Service level management
Interval staffing logic
Shrinkage and occupancy modelling
Workforce governance frameworks
Experience managing operational escalations, service degradation events, and workforce incident response
Strong stakeholder management experience with senior operational leadership
Experience driving workforce governance standardisation and operational maturity initiatives
Ability to make structured workforce decisions under pressure and operational uncertainty
Strong analytical reasoning and workforce risk assessment capability
Experience working with WFM platforms such as Calabrio, NICE, Verint
Experience using BI/reporting tools and workforce analytics to support operational decision-making.
Nice to have
Financial Services, Fintech, KYC, or regulated operations experience
Exposure to global or multi-site workforce operations
Experience leading command center maturity or workforce transformation initiatives
SQL, Python, Looker, or other workforce analytics / visualisation tools
Experience improving automation and reducing spreadsheet dependency in WFM processes
Experience building governance frameworks or workforce operating models at scale
Exposure to workforce optimisation projects focused on cost, service, and scalability balance
Monthly gross salary: 3 450 to 4 500 EUR + RSU (Restricted Stock Units)
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 5+ years of Workforce Management experience in high-volume, scaled operational environments (Contact Centres, Shared Services, Fintech, or Financial Services)
- Strong expertise across Scheduling, Intraday, Tactical Workforce Execution, and Command Center operations
- Proven experience leading WFM teams or Team Leads across multiple operational areas or regions
- Deep understanding of end-to-end WFM lifecycle: Forecast, Capacity, Schedule, Intraday
- Strong knowledge of service level management, interval staffing logic, shrinkage and occupancy modelling, and workforce governance frameworks
- Experience managing operational escalations, service degradation events, and workforce incident response
- Strong stakeholder management experience with senior operational leadership
- Experience driving workforce governance standardisation and operational maturity initiatives
- Ability to make structured workforce decisions under pressure and operational uncertainty
- Strong analytical reasoning and workforce risk assessment capability
- Experience working with WFM platforms such as Calabrio, NICE, Verint
- Experience using BI/reporting tools and workforce analytics to support operational decision-making
- Financial Services, Fintech, KYC, or regulated operations experience
- Exposure to global or multi-site workforce operations
- Experience leading command center maturity or workforce transformation initiatives
- SQL, Python, Looker, or other workforce analytics / visualisation tools
- Experience improving automation and reducing spreadsheet dependency in WFM processes
- Experience building governance frameworks or workforce operating models at scale
- Exposure to workforce optimisation projects focused on cost, service, and scalability balance
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
