Top Operations & Support Jobs

Enterprise leader responsible for Long Term Disability strategy and end-to-end claims operations (including IDI and Return to Health). Drive operational transformation using AI/automation and analytics, ensure compliance, own a $100M+ P&L, define KPIs, lead a large distributed team, and deliver superior customer experience and financial performance.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

The Syndicated Bank Loan Closer manages the end-to-end settlement process of loan trades, ensuring accuracy and compliance while coordinating with internal teams and stakeholders to minimize settlement failures.

The role involves providing administrative support, managing schedules, coordinating travel, preparing reports, and assisting other administrative staff for the regional office management.

Lead Japan end-user technology strategy and operations, overseeing VDI/Windows/Mac/mobile platforms, Tier2/3 support, asset lifecycle, vendor and security compliance, global rollout and team development to improve user experience and operational efficiency.

Provide second-level technical support for Windows, macOS, and mobile devices; operate SCCM/Intune; handle security vulnerabilities, asset procurement and management; create/update documentation; coordinate global escalations and audit responses.

Analyze call-center business processes, design system solutions and To-Be models, and lead Agile/SAFe-based development. Participate in Scrum ceremonies, coordinate with stakeholders and offshore developers, and support production operations, incident handling, and operational improvements for customer-facing and operator systems.

Provide customer support for group/corporate insurance accounts: handle inbound inquiries from corporate contacts and producers via phone and email, process and send documentation, perform related administrative and management tasks in a hybrid office/home setting.

Employee (including part-time) training program for people with disabilities to develop workplace skills: business manners, basic PC operation, office/administrative experience, and self-management. Training and certification support provided; Hello Work referral required. New graduates accepted; hybrid work and flexible hours available.

Lead and manage technology services delivery, align IT operations with business strategy, collaborate with stakeholders, oversee service reliability and improvement in a hybrid work model.