Top Operations & Support Jobs

Owns configuration deliverables for client implementations and launches. Analyzes requirements, develops scalable configurations, documents specifications and procedures, collaborates with Product, Engineering, Implementation, and Testing teams, validates and troubleshoots configurations, and manages configuration items through their lifecycle. The role requires experience with structured data, APIs, integrations, ticketing systems, Excel, version control, and configuration management tools.

Leads the L1 client support function, managing support associates, ticket triage, SLA tracking, escalations, access provisioning, client communications, and support metrics. Drives process improvements through automation, standardized workflows, alerting, and knowledge-base development. Partners with Client Success, Product, Engineering, and QA to resolve issues and improve the client support experience.

Configure and test healthcare platform requirements for client implementations, define test scenarios, resolve technical issues, and support post-implementation activities. Serve as a configuration subject matter expert for client-facing analysts, collaborate with Product, Design, Development, and Engineering teams, and help build scalable configuration management tools. The role requires advanced Excel skills, JSON-based business rule experience, Jira familiarity, and strong project execution and problem-solving abilities.

Investigate, triage, prioritize, diagnose, and resolve technical issues and product bugs for healthcare technology clients. Document findings, communicate priorities, provide status updates, coordinate with product and technical teams on critical issues, translate client needs into technical actions, monitor trends, and improve bug-management processes while delivering empathetic customer support.

Provide frontline desktop and IT operations support for Mac and PC users: respond to tickets, troubleshoot hardware/software/network issues, manage assets and onboarding/offboarding, escalate to systems administrators, maintain documentation, and support a remote distributed workforce while aligning with ISMS practices.