Top Operations & Support Jobs

Monitor Managed Wi‑Fi networks, triage alarms, create and prioritize trouble tickets, troubleshoot remotely with customers and internal teams, dispatch technicians, escalate complex events, and document network trends and restoration activities.

Supervise the Community Solutions Response Center in a 24x7 NOC environment, coaching and hiring staff, overseeing workflows, analyzing metrics and reports, optimizing tools and processes to reduce call/truck rolls and improve MTTR/MTTD, and coordinating with other teams on outages and system enhancements.

The Production Manager oversees daily production needs, manages and trains staff, and ensures high-quality execution of productions. They make data-informed decisions and engage with local stories.

Supervise and coach retention agents to meet weekly/monthly save goals, monitor calls, analyze performance data, manage call-handling metrics, process orders in the billing system, and recommend retention offers and business rules to improve customer retention and upsell video, internet, and phone services.

The Senior Manager, News Gathering Operations oversees news content production and leads a team to ensure high editorial standards, enhances viewership, and fosters community relationships.

The Director of State Government Affairs will lead public policy strategies, build government relationships, manage campaigns, and oversee lobbying efforts while ensuring compliance with regulations.

As an Assignment Editor, you will coordinate news teams to cover major stories, assign reporters, and manage resources in a fast-paced newsroom environment.