Top Operations & Support Jobs

Handles customer inquiries and service orders for cable, internet, voice, and mobile products. Resolves order issues across vendors, applies sales strategies, supports customer satisfaction and retention, and collaborates with colleagues to improve service delivery. The role requires multitasking, complaint resolution, computer proficiency, and flexibility for variable hours, weekends, holidays, and split days off.

Provides post-installation support for business, SMB, enterprise, and bulk residential accounts. Processes account changes and orders, resolves billing disputes and disconnects, audits customer information, maintains synchronized billing and CRM records, troubleshoots service issues, and coordinates corrections with internal teams. Ensures service commitments, departmental SLAs, quality standards, and customer satisfaction are met.

Leads Spectrum’s Louisiana Field Operations organization of more than 500 employees. Oversees field service, plant maintenance, construction, network reliability, staffing, budgets, compliance, disaster recovery, workforce engagement, and operational performance. Develops and executes plans to meet financial and service goals, manages complex projects, analyzes performance metrics, and develops talent across the organization. The role is based in Baton Rouge and requires travel throughout Louisiana.

As an Assignment Editor, you will coordinate news teams to cover major stories, assign reporters, and manage resources in a fast-paced newsroom environment.

Resolves escalated damage claims by coordinating with customers and field management, documenting tickets, preparing investigation and liability forms, researching account information, troubleshooting claim processes, and generating management reports. The role requires strong customer service, telecommunications knowledge, organization, communication, problem-solving, and proficiency with multiple systems, including KMS, CSG, and Microsoft Office.

Supports device trade-in and upgrade programs through vendor collaboration, liquidation and pricing analysis, outlier detection, process improvement, promotion optimization, buyer sourcing, and partner onboarding. The intern analyzes reporting data, identifies operational inefficiencies, collaborates with marketing and operations teams, and presents recommendations to improve program efficiency, profitability, and customer experience.

Lead Midwest regional field service operations to deliver timely installation and repair for residential and business customers. Oversee resource forecasting, vendor management, EHS, budgets, performance metrics, large-scale project execution, and talent development across multiple states.

Provides local and remote IT support in a call center environment. Troubleshoots, repairs, configures, and deploys Windows PCs, peripherals, software, VoIP, and Webex systems. Maintains equipment, installs PC components and patches, refreshes end-of-life hardware, supports remote access, updates asset records, and evaluates new products. Works with end users and cross-functional teams while following request-logging, compliance, and support procedures.

Paid 11-week corporate internship supporting the company’s procurement technology ecosystem, including Ariba, SAP, and Fieldglass. Responsibilities include end-user support, access and security management, upgrades, testing, outage response, vendor coordination, and continuous process improvement. Interns also participate in professional development, networking, mentorship, cross-functional projects, and presentations.

Paid, full-time 11-week business internship supporting Customer Service Operations. Responsibilities include identifying automation and alignment opportunities, supporting process improvement and standardization, gathering business requirements, and facilitating collaboration across functional teams. Interns also participate in professional development, networking, mentorship, community service, and final presentations.