Top Operations & Support Jobs

Supervise and coach retention agents to retain and upsell residential video, internet, and phone customers. Monitor calls, enforce business rules, analyze performance data, recommend improvements, manage metrics and order processing, and train agents on competitors and retention techniques to improve save rates.

Provide administrative support to department leaders by preparing confidential documents, maintaining files, generating reports, coordinating meetings and travel, operating office equipment, performing basic data analysis, and managing schedules to ensure efficient daily operations.

Supervise and coach Collections Call Center staff, manage escalations, ensure productivity and courtesy standards, produce departmental reports, hire and evaluate personnel, and support customer account resolution.

Manage and coach retention agents to retain and upsell residential customers for video, data, and phone services. Monitor calls, enforce business rules, analyze performance metrics, provide data-driven recommendations, process orders, and handle escalated customer issues to improve satisfaction and retention.

As an Assignment Editor, you will coordinate news teams to cover major stories, assign reporters, and manage resources in a fast-paced newsroom environment.

Provide real-time technical and customer support to Spectrum Field Technicians and customers in a 24/7 call center, troubleshooting internet, video, and phone issues, managing technician workload, and using tools to complete provisioning, device configuration, and signal measurements.

Provide phone and digital customer support by processing orders for cable, internet, voice, and mobile services, resolving order issues with vendors, applying sales techniques to grow revenue, and collaborating across teams to improve customer satisfaction and retention.

Provide real-time technical support to Spectrum Field Technicians and customers in a 24/7 call center. Troubleshoot internet, video, and phone issues, assist with provisioning, device configuration, signal measurements, and manage workload routing to ensure timely service resolution.

Support and improve third-party billing systems by analyzing performance, documenting requirements and procedures, handling mass adjustments, reporting, interfaces and outages, training users, assisting backlog processing, and contributing to project scheduling and status reporting.

Support and improve third-party billing systems by analyzing performance, developing requirements, documenting procedures, handling mass adjustments, reporting, interfaces, security/outage management, responding to change/issue requests, training users, supporting backlog processing and contributing to project scheduling and status reporting.