Top Operations & Support Jobs

Manage payments ecosystem operations and regulatory engagement for Mastercard Mexico. Lead third-party partner relationships, ensure audit and regulatory readiness, maintain business continuity plans, produce data insights for internal and external stakeholders, and drive operational process improvements and governance across the payments switch environment.

Provide technical support for Dynamic Yield customers: diagnose and resolve complex technical issues, analyze datasets, debug websites using Chrome DevTools, run screen-share sessions, manage tickets via chat/support portal, and communicate solutions to stakeholders.

Manage 24x7x365 technical operations for Mastercard's global infrastructure: lead staff, coordinate incident and change management, plan and implement network changes, perform post-event analysis, manage budgets, and liaise with customers, vendors, and support teams to minimize impact and improve performance.

Coordinate end-to-end delivery of Academy learning events (virtual, hybrid, in-person) using webinar platforms. Manage timelines, logistics, stakeholder alignment, participant experience, branding, and GDPR-compliant user onboarding. Provide technical and creative support to trainers and learners, document processes, create playbooks/checklists, and support marketing collateral creation as needed.

Manage customer-facing communications for Cross-Border Services, triage inquiries via shared mailboxes and ticketing systems, draft and publish compliant messages, track feedback, maintain documentation and content lifecycle, and collaborate with product, technical, and regional teams to improve communication quality and customer experience.

The Associate Specialist will manage global transaction operations, troubleshoot complex issues, lead root cause analyses, and drive process optimizations collaboratively with cross-functional teams.

Lead and execute regulatory compliance programs across Asia Pacific: implement controls, maintain policies, manage regulatory reporting, perform gap analyses, support submissions, act as SME, and coordinate cross‑functional stakeholders to ensure adherence to regulatory obligations.

The Senior Analyst provides operational and financial support for corporate meetings and events, focusing on budgeting, contract management, and event coordination.

Support operational assurance, compliance, and process improvement for Business Development. Maintain documentation, generate and analyze performance reports, collaborate cross-functionally, and streamline processes while protecting confidentiality and following security policies.

Investigate potential violations of Mastercard rules and illegal activity, analyze fraud trends, develop resolutions, coordinate stakeholders, document findings, and provide training to increase compliance and performance.