Top Operations & Support Jobs

Supports HPE Labs’ Innovation Program Office through market and competitive research, technology due diligence, strategic business development, business planning, project tracking, risk management, and executive-ready presentations. The role collaborates with engineering, marketing, sales, and other business units to evaluate startups and emerging technologies, develop strategic recommendations, and support internal operations and initiatives.

Provides Level 1.5 technical support for HPE StoreOnce products, managing customer cases from diagnosis through resolution. Troubleshoots compute, storage, networking, hardware, operating systems, and related subsystems; documents cases, meets SLAs, escalates complex issues, and collaborates with L2/L3 engineers. The role also supports process improvements, knowledge-base updates, technical guidance, and customer communications while managing multiple cases with minimal supervision.

Provides enterprise technical support for hybrid cloud customers, diagnosing and resolving infrastructure, connectivity, product, and configuration issues. The role manages incidents, escalations, documentation, reporting, cloud infrastructure performance, capacity, security, and compliance. It requires customer communication, troubleshooting across computing, storage, networking, operating systems, virtualization, containers, public cloud platforms, DevOps tools, automation, and monitoring technologies.

Leads advanced technical support for hardware, software, business systems, and applications. Resolves escalated customer issues, provides remote and phone support, develops and documents solutions, leads technical action plans, mentors employees, supports process improvements, and represents HPE with customers, vendors, and industry organizations. Requires strong troubleshooting, ITIL, customer service, communication, and Linux/container automation expertise.

Resolves complex hardware and software issues for internal and external customers through phone, remote, and e-support channels. Provides product guidance, troubleshooting, documentation, and customer service while managing escalations and technical action plans. Mentors employees, trains peers, supports process improvements, and leads technical initiatives. Requires advanced knowledge of computing, storage, peripheral devices, case management tools, and ITIL practices.

Leads LATAM sales operations across Quote-to-Cash, forecasting, order management, renewals, compliance, audits, and operational controls. Manages multinational teams, coordinates Sales, Delivery, Finance, IT, and external partners, resolves complex SAP-related issues, monitors operational metrics, and drives process improvement, automation, and customer satisfaction.

Provides technical support for HPE Mist Assurance networking customers by triaging tickets, troubleshooting common wired, wireless, cloud, and IP networking issues, analyzing logs, reproducing issues, meeting SLAs, escalating complex problems, and maintaining knowledge-base documentation. The role requires strong communication, foundational enterprise networking knowledge, independent ticket prioritization, and willingness to develop technical skills.

Provide onsite technical guidance and troubleshooting for complex hardware and software issues across compute, network, and storage environments. Deliver customer-focused support, use Salesforce for case management, participate in on-call rotation, mentor junior staff, and contribute to knowledge sharing and project delivery to meet service and chargeability goals.

Provides advanced technical support for HPE storage products, including Primera, Alletra, 3PAR, MSA, StoreOnce, and related SAN, host connectivity, virtualization, networking, and operating system components. Responsibilities include troubleshooting complex customer issues, managing escalations, collaborating with engineering and QA teams, leading resolution activities, creating knowledge resources, delivering training, mentoring agents, and assessing business impact while communicating effectively with customers.

Owns business process design, re-engineering, delivery, optimization, and KPI management across shared services. Leads process and operational change initiatives, ensures audit and quality compliance, mitigates risks, manages stakeholders, coordinates resources, and drives corrective actions. Develops documentation and training for process implementations while communicating updates across virtual, cross-cultural teams.