Top Operations & Support Jobs

Provides onsite Level 1 technical support for enterprise x86 servers, troubleshooting hardware and software issues, applying patches and firmware updates, monitoring systems, managing inventories, documenting incidents, and coordinating with engineering, product support, account teams, and customers. The role supports Windows Server, Linux, networking, HPE ProLiant systems, customer change management, service reviews, and continuous improvement initiatives.

Manages a technical engineering team providing 24x7 remote compute and storage support for global clients. Responsibilities include performance management, coaching, capacity planning, escalation management, customer issue resolution, cross-functional collaboration, service delivery improvement, and technical capability development. The role requires strong customer focus, enterprise IT knowledge, analytical and organizational skills, and experience managing complex support environments.

Manages a team of technical engineers providing 24x7 remote compute and storage support for global clients. Responsibilities include performance management, coaching, capacity planning, escalation management, customer experience, cross-functional collaboration, transformation initiatives, complex issue resolution, and technical capability development. The role requires strong enterprise IT support expertise, customer focus, communication, analytical skills, and knowledge of HPE compute and storage products.

Execute onboarding and CDD tasks within the Fenergo platform, perform identity and documentation checks, run sanctions/PEP/adverse media screenings, maintain audit-ready case files, escalate high-risk or incomplete cases, support periodic reviews and audit requests, and follow defined AML/KYC controls and procedures.

Manages Day 2 managed-services delivery for enterprise customers, focusing on customer satisfaction, SLA/SLO attainment, support planning, audits, reporting, escalations, and major incident coordination. Leads incident bridges, root-cause analysis, corrective actions, and collaboration across incident, problem, and change management teams. Supports statements of work, solution design, delivery planning, compliance, renewals, and account closures while partnering closely with Customer Experience Managers.

Manages Day 2 managed-services delivery for enterprise customers, ensuring customer satisfaction, SLA/SLO attainment, support-plan execution, incident escalation, root-cause analysis, corrective actions, audits, reporting, and service reviews. Coordinates incident, problem, and change-management teams, leads small project planning, supports solution and SOW development, and ensures deliverability, compliance, renewals, and closures. Works closely with Customer Experience Managers and cross-functional delivery teams in a hybrid environment.

Remote internship for a university-enrolled student within HPE’s EMEA Graduate Program. The role provides training and development opportunities but does not specify a particular functional assignment or technical responsibilities.

Administer service orders and agreements, maintain order-tracking records, coordinate with global contracts teams on order and delivery issues, improve processes, and support quality checks. The role requires accurate, high-volume administrative work, strong organization and communication, Microsoft Office proficiency, and flexibility during quarter-end periods.

Supports senior team members on technical projects, troubleshoots issues, maintains hardware and software systems, collaborates in team activities, learns relevant technologies and methodologies, and completes assigned tasks under supervision. The role is designed for a currently enrolled technical-degree student seeking practical experience in problem-solving, project collaboration, and professional skill development.

Leads HPE’s France SSD Onsite organization, overseeing service delivery, operational governance, customer satisfaction, workforce planning, financial performance, compliance, and continuous improvement. Manages strategic enterprise and public-sector customer relationships, executive escalations, organizational development, budgeting, forecasting, and business growth. Partners with regional and global leadership to align local execution with broader strategy and personally engages strategic customers across France.