Top Operations & Support Jobs

Manage expense operations and escalations, become product expert, meet productivity and quality KPIs, improve processes and policies, collaborate cross-functionally, and support KYC/KYB compliance.

Serve as an expert in product functionality and customer use cases; handle escalations with cross-functional teams; meet productivity and quality KPIs; identify and implement process improvements; escalate risks and advise leadership; execute and re-engineer policies and procedures to improve efficiency and compliance.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.

Manage and improve Navan Expense operations by handling escalations, meeting KPIs, driving process improvements, collaborating cross-functionally, and supporting policy and procedure development to ensure compliant, efficient expense and card operations.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

Lead Navan and Reed & Mackay global event-air operations, unify teams and tech stacks, define operating model, drive service quality, commercial performance, workforce planning, and partner with Product & Engineering to scale event-travel platform and high-touch group-air services.

Lead Navan's global event-air operations combining online platform and high-touch group-air services. Own strategy, operating model, service quality, commercial performance, workforce planning, and product partnerships to unify teams, scale technology-enabled workflows, and improve operational metrics and client delivery.

Lead global event travel operations, unify teams and tech stacks, define operating model, own service quality and commercial performance, partner with Product & Engineering to scale platform-enabled and high-touch group-air services, and drive operational transformation and workforce development.

Lead global Event Travel operations, unify Navan and Reed & Mackay teams, define operating model, drive service quality and commercial performance, partner with Product & Engineering to build event-travel platform capabilities, and manage workforce planning, transformation, and metrics to scale high-touch and platform-enabled group-air services.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.