Top Operations & Support Jobs

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Manage telecommunications provisioning and customer support tickets, process and interpret LSRs and related records (LOA, COB, CSR, LIDB, CNAM, E911), coordinate with vendors and customers, monitor queues, perform QA activities, and support training and special projects to ensure accurate, timely voice service delivery.

Manage and govern the Salesforce application portfolio, maintaining inventory, lifecycle, costs, and dependencies. Drive governance for onboarding, enhancements, renewals, rationalization, and retirement. Partner with stakeholders on roadmap, investment decisions, and capability mappings. Monitor utilization and develop dashboards and business cases to optimize portfolio value, compliance, and vendor relationships.

Support and resolve high-touch consumer escalations and litigation-related inquiries. Conduct fact-finding, research, and documentation; liaise with internal teams and external agencies; manage case reporting, ticketing, customer communications, onboarding, fraud investigations, and business continuity activities. Maintain training materials, ensure compliance with privacy and consumer reporting rules, and train/onboard team members to meet service-level and quality goals.

Handle high-touch consumer escalations and investigations, liaise with internal and external stakeholders, maintain reporting and ticketing, support onboarding and training, ensure regulatory compliance and privacy (PIPEDA), and recommend process improvements to resolve complex consumer cases.

Support batch processing operations to ensure timely delivery of bureau services: process and clean input data, run portfolio and proof-of-concept reviews, assist UAT and billing reconciliations, communicate results to stakeholders, and contribute to project milestones and ad hoc operational requests.

Execute end-to-end client onboarding, due diligence, KYC, sanctions screening and risk assessments to verify business legitimacy, ensure regulatory compliance, manage credential approvals, and collaborate with Sales, Compliance, Legal, Risk and Operations to meet SLAs and maintain audit-ready documentation.

The Back Office Operations Representative handles email responses, identity verification, consumer disclosures, and dispute resolution while maintaining knowledge of T&E products and processes.