Top Operations & Support Jobs

Support and resolve high-touch consumer escalations and litigation-related inquiries. Conduct fact-finding, research, and documentation; liaise with internal teams and external agencies; manage case reporting, ticketing, customer communications, onboarding, fraud investigations, and business continuity activities. Maintain training materials, ensure compliance with privacy and consumer reporting rules, and train/onboard team members to meet service-level and quality goals.

Handle high-touch consumer escalations and investigations, liaise with internal and external stakeholders, maintain reporting and ticketing, support onboarding and training, ensure regulatory compliance and privacy (PIPEDA), and recommend process improvements to resolve complex consumer cases.

Provide high-touch executive support to the EVP/CMO: manage complex global calendars, heavy domestic and international travel logistics, prepare executive presentations and briefings, handle confidential information, manage expenses and vendor payments, coordinate leadership meetings and events, track action items, and mentor junior administrative staff while partnering cross-functionally across Finance, Legal, IT, and Communications.

Process and deliver batch, transactional, and self-serve data solutions within SLAs. Validate, cleanse, and load client data; perform pre-validations; use internal tools for fulfillment; address data issues and client queries; meet KPIs and improve process efficiency.

Support batch processing operations to ensure timely delivery of bureau services: process and clean input data, run portfolio and proof-of-concept reviews, assist UAT and billing reconciliations, communicate results to stakeholders, and contribute to project milestones and ad hoc operational requests.

Execute end-to-end client onboarding, due diligence, KYC, sanctions screening and risk assessments to verify business legitimacy, ensure regulatory compliance, manage credential approvals, and collaborate with Sales, Compliance, Legal, Risk and Operations to meet SLAs and maintain audit-ready documentation.

The Back Office Operations Representative handles email responses, identity verification, consumer disclosures, and dispute resolution while maintaining knowledge of T&E products and processes.

Manage, maintain, and optimize Linux servers/VMs (Debian/Ubuntu); automate configuration and tasks with Puppet; monitor performance; apply patches; troubleshoot hardware/software; manage backups and disaster recovery; support networking and databases; enforce security/compliance; participate in on-call rotation.

The Audience Activation Specialist manages audience delivery across advertising platforms, troubleshooting issues, monitoring pipelines, and optimizing workflows to ensure reliable audience activation.

Lead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.