Top Operations & Support Jobs

The Operational Risk Manager will oversee resilience assurance, crisis management, and operational risk policies, coordinating management reviews and ensuring compliance with regulations while leveraging automation for efficiency.

Lead and improve Business Customer Support operations for Remitly Business in Manila/Managua. Manage teams, KPIs, hiring, performance, cross-functional projects, compliance, and continuous process improvements to deliver excellent B2B customer experience.

The Business Operations Manager will oversee operations in the UAE, ensuring compliance with regulations, managing outsourcing arrangements, and driving operational excellence.

Manage and optimize workforce scheduling, provide coaching, supervise scheduling processes, analyze staffing needs, and collaborate with various departments to meet operational goals.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

As Principal Program Manager, you will lead global physical security programs, manage incidents, and collaborate with various departments for security compliance and risk monitoring.

The Field Operations Representative will onboard customers in the field, ensuring they understand and use Remitly's financial services effectively while providing excellent communication and support.