Top Operations & Support Jobs

Responsible for establishing standardized forecasting processes, building rolling forecasts, tracking accuracy, and leading cross-functional reviews for staffing and capacity planning.

Analyze volume arrival, create and optimize schedules, manage time off requests, and collaborate with stakeholders to ensure staffing efficiency.

Lead and mentor the Real-Time Analysts team to ensure SLA delivery across channels. Oversee intraday monitoring and interventions, drive reporting and root-cause analysis, coordinate escalations with cross-functional stakeholders, and develop playbooks, training, and readiness plans for peak periods.

As Principal Program Manager, you will lead global physical security programs, manage incidents, and collaborate with various departments for security compliance and risk monitoring.

The Operations Manager will oversee B2B operations, focusing on team management, performance improvement, project management, and operational support for Remitly's global services.

The Principal Business Manager will drive growth in USA-LAC markets through strategy, analytics, and operations, collaborating across product and marketing teams to enhance customer experience and execute initiatives.

The Business Manager will lead regional growth, influence product strategy, drive customer insights, and execute cross-functional initiatives in a key European region for Remitly.

The Disputes Operations Senior Team Manager will lead the Disputes Operations team, managing fraud detection, compliance, and operational efficiency while developing strategic plans and enhancing customer experience.

Manage and optimize workforce scheduling, provide coaching, supervise scheduling processes, analyze staffing needs, and collaborate with various departments to meet operational goals.

The Governance Assurance Program Manager will lead compliance governance strategies, oversee policy management, and maintain systems ensuring regulatory compliance while collaborating with senior stakeholders across various departments.