Top Operations & Support Jobs

Meet customers across Southern Israel, guide them through Remitly’s onboarding process, explain financial services clearly, and ensure customers can actively use them. The representative works independently in the field, coordinates with internal teams, delivers an exceptional customer experience, and travels daily using a company car.

Reviews money-transfer transactions for fraud, AML concerns, sanctions matches, and other risks while protecting customer experience. Contacts customers and financial institutions to verify transactions, requests KYC and compliance documents, documents findings, handles escalations, supports customer service, and contributes to risk-operation process improvements. Requires accurate, empathetic communication, sound judgment, flexibility for onsite unconventional schedules, and the ability to work quickly with minimal supervision.

Leads a multiproduct customer support team in Managua, ensuring service-level, quality, productivity, and customer satisfaction targets are met. Manages daily operations, escalations, performance, coaching, career development, engagement, and policy adherence. Facilitates team communication, supports global customer experience initiatives, drives continuous process improvement, and provides operational insights to product and program stakeholders supporting new financial products and services.

As Principal Program Manager, you will lead global physical security programs, manage incidents, and collaborate with various departments for security compliance and risk monitoring.

Lead and develop high-performing customer operations teams (Customer Service, Customer Protection, CARE, FSI, CSI) in Manila and Managua. Drive performance management, coaching, engagement, policy and process implementation, compliance, budgeting, and cross-functional collaboration. Promote Remitly cultural values and improve operational efficiency and customer experience.

The Field Operations Representative will onboard customers in the field, ensuring they understand and use Remitly's financial services effectively while providing excellent communication and support.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Leads business customer service operations across Manila and Managua, managing teams, KPIs, SLAs, quality, productivity, hiring, performance, succession planning, and employee development. Owns operational improvements, escalations, compliance, capacity planning, and project initiatives supporting Remitly Business products. Partners with Product, Program Management, Legal, Compliance, HR, and other stakeholders to deliver scalable, high-quality B2B customer support.

Provide strategic, proactive support to two VP-level leaders in Growth, managing calendars, rhythms, events, travel, expenses, cross-functional coordination, AI-driven automation, process improvements, and culture/engagement initiatives while handling confidential information.

Lead and improve Business Customer Support operations for Remitly Business in Manila/Managua. Manage teams, KPIs, hiring, performance, cross-functional projects, compliance, and continuous process improvements to deliver excellent B2B customer experience.