Top Operations & Support Jobs

Leads disputes investigators in Manila and Managua while overseeing daily operations, customer escalations, fraud detection, chargeback workflows, performance management, coaching, career development, engagement, and process improvements. The manager ensures service standards, policy adherence, effective communication, and team achievement while collaborating with customer success, HR, program managers, and site leadership. This is an onsite role in Mandaluyong with flexible scheduling.

Leads customer protection and related support operations across Manila and Managua. Builds high-performing teams through coaching, performance management, career development, engagement, and talent development. Oversees daily activities, operational policies, compliance, budgeting, reporting, planning, auditing, recruiting support, and cross-functional communication. Drives process improvements, customer-centric service standards, employee accountability, and strategic business decisions in an onsite, shifting-schedule environment.

Leads B2B fintech operations teams supporting Remitly Business customers across global service delivery centers. Responsibilities include managing SLAs, quality, productivity, staffing, performance, succession planning, hiring, compliance, operational policies, continuous improvement, metrics, and cross-functional initiatives. The role develops managers and specialists, coordinates with product, program, HR, legal, and compliance teams, and supports operational scalability for new products and markets.

Reviews customer transactions to identify fraud, AML concerns, sanctions matches, and other risks while protecting customer experience. Contacts customers and financial institutions to verify transactions, requests KYC documentation, documents findings, handles escalations, and supports customer service operations. The role requires accurate, timely decision-making, regulatory compliance, empathy, strong communication, onsite availability, and flexibility for evenings, weekends, holidays, and overtime.

Reviews money-transfer transactions for fraud, AML concerns, sanctions matches, and other risks while protecting customer experience. Contacts customers and financial institutions to verify transactions, requests KYC and compliance documents, documents findings, handles escalations, supports customer service, and contributes to risk-operation process improvements. Requires accurate, empathetic communication, sound judgment, flexibility for onsite unconventional schedules, and the ability to work quickly with minimal supervision.

Own growth and market health across Remitly’s USA-to-Caribbean corridors. Develop regional strategy, roadmaps, business cases, and customer insights while coordinating pricing, product, marketing, risk, fraud, analytics, engineering, and partner initiatives. Monitor market and competitor trends, support disbursement partnerships, translate opportunities into product requirements, and measure business outcomes. Requires native Spanish fluency, deep Caribbean and migrant-community expertise, strong quantitative and qualitative problem-solving skills, and 5+ years in business management, growth, or general management.

Own growth and market health across USA-to-Latin America remittance corridors. Develop regional strategy, roadmaps, business cases, and growth initiatives while partnering with product, pricing, marketing, risk, fraud, engineering, customer service, and external payout partners. Analyze customers, competitors, regulations, and market trends; influence cross-functional priorities; support product launches; and measure business outcomes. Requires deep LATAM market expertise, native Spanish fluency, and substantial B2C business, growth, or general management experience.

Owns growth and market health across USA-to-Caribbean remittance corridors. Develops regional strategy, analyzes customer and competitive trends, builds business cases, and drives cross-functional initiatives across product, pricing, marketing, risk, fraud, engineering, and customer service. Manages partner opportunities, translates insights into product requirements, measures launch outcomes, and shares regional learnings. Requires Spanish fluency, regional expertise, and 5+ years of business management, growth, or general management experience.

Interns support the Customer Success team with daily operations, reports, presentations, documentation, data analysis, research, and cross-functional projects. They participate in training, mentoring, meetings, and career development activities while applying academic knowledge to business scenarios. The role requires current bachelor’s enrollment, availability for 200–400 hours, strong communication and analytical skills, proficiency with office productivity tools, and on-site or hybrid work in Manila.

Leads a multiproduct customer support team in Managua, ensuring service-level, quality, productivity, and customer satisfaction targets are met. Manages daily operations, escalations, performance, coaching, career development, engagement, and policy adherence. Facilitates team communication, supports global customer experience initiatives, drives continuous process improvement, and provides operational insights to product and program stakeholders supporting new financial products and services.