Principal Business Manager

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

Remitly is hiring a Principal Business Manager to lead growth in our USA-LAC markets (customers sending to Latin America from the USA). This is a strategy, analytics, and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments. You will report will report to USA General Manager (GM).

You will be expected to work 3+ days a week in the Seattle or Washington DC Office.

You Will:

• Be accountable for driving sustainable growth in several of our USA to Latin American markets (specific corridors/markets to be defined), measured against key performance indicators like new customers, monthly active customers, transactions, volume, revenue, and profitability
• Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
• Oversee the ongoing views about competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions
• Partner closely with product, marketing, pricing, disbursement network, and other relevant teams to grow the region and improve the overall customer experience
• Analytics - through collaboration with the analytics teams (pricing / product / marketing), you will create customer behavior and market analyses to obtain insights and develop executional plans
• Drive executional excellence on initiatives and define the right strategic context/clear prioritisation for stakeholders
• Build business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer centric frameworks
• Develop long-term strategies and influence leadership decisions

You Have:

• 8+ years of professional experience, including experience leading product teams in a technology-driven company
• Experience building and scaling B2B or FinTech products, ideally in money movement or financial services
• Demonstrated problem solving skills (qualitative and quantitative). Can generate high quality hypotheses and dive into an ambiguous problem statement
• Strong understanding of LAC markets (likely some combination of Colombia, Dominican Republic, Brazil, Guatemala, El Salvador, Nicaragua, Honduras)
• Native level fluency in Spanish
• Ability to balance compassionate partnership and the ability to be constructively direct. You will influence and network within the business and with external partners.
• Bias for action and Dive Deep - ability to be scrappy and “get things done” while able to going into the required level of detail
• Bachelor's degree or master's degree

Compensation Details. The starting base salary range for this position is typically $164,000-$205,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.