Top Operations & Support Jobs

Serve as liaison between store operations and IT for SAP S/4 IS-Retail, SAP CAR, POS and ECOM. Gather requirements, document processes, support UAT, analyze transaction discrepancies, drive process improvements, maintain business documentation, and support store adoption of system changes to improve inventory, receiving, and POS workflows.

Leads process improvement, governance, knowledge management, problem management, compliance, and automation initiatives across Help Desk and Technology Support operations. Establishes service standards, evaluates performance, manages documentation, analyzes metrics and feedback, coordinates corrective actions, and drives service improvement programs from planning through completion. Partners with internal teams, vendors, and service providers to improve efficiency, service quality, operational maturity, and customer experience.

Investigates and manages general liability claims from initial review through negotiation and disposition. Evaluates liability exposure, meets statutory deadlines, identifies fraud and subrogation opportunities, manages claim reserves and settlement authority, and communicates with associates, attorneys, healthcare providers, vendors, brands, and internal departments. The role also supports risk mitigation by collaborating with Safety and resolving claim-related issues while maintaining service-level and claims performance targets.

Own Help Desk service delivery operations, monitoring ticket queues, incidents, SLAs, service health, and operational trends. Coordinate major incident response, stakeholder communications, escalations, and remediation efforts across internal teams, vendors, and technology partners. Analyze recurring issues and performance data to identify root causes and improve service stability. Maintain dashboards, facilitate operational reviews, track corrective actions, and provide leadership with service performance, risk, and incident updates.

Sets up new items and maintains item data across multiple grocery brands, including descriptions, UPCs, shipping, authorization, replenishment, distribution, and scale information. Performs quality checks, follows service-level agreements, resolves submission issues through ticketing systems, and supports category teams and cross-functional stakeholders. The role requires accurate data entry, Excel proficiency, process troubleshooting, and a hybrid schedule with occasional travel.

Manage a caseload of workers' compensation claims (incident-only, medical-only, lost-time) across jurisdictions. Investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, and escalate complex issues to senior resources to ensure compliant, cost-effective claim resolution.

Manage a caseload of workers' compensation claims (incident, medical-only, lost-time), investigate compensability, negotiate settlements, coordinate medical care and return-to-work, collaborate with internal partners and vendors, identify fraud, and ensure compliant, cost-effective claim resolution.

Manage a caseload of workers' compensation claims (incident-only, medical-only, lost-time) across jurisdictions. Investigate compensability, direct medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, and escalate complex issues to senior resources.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Investigates and manages general liability claims from initial evaluation through negotiation and disposition. Determines liability exposure, meets statutory deadlines, identifies fraud and subrogation opportunities, manages claim reserves and settlement authority, and communicates with associates, attorneys, healthcare providers, vendors, safety teams, and brand partners. The role also resolves claim-related issues, maintains accurate case follow-up, and supports risk reduction across retail and distribution operations.