Top Operations & Support Jobs

The Senior Manager, IT Executive Support leads a team to provide high-tech support to executives, ensuring optimal technology experiences. Responsibilities include team oversight, technical troubleshooting, event execution, and collaboration with service providers. The role requires strong leadership, customer service skills, and adaptability to changing priorities while managing sensitive information.

Manage a caseload of workers' compensation claims across jurisdictions: investigate compensability, control medical care, negotiate settlements, coordinate return-to-work, partner with internal teams and vendors, identify fraud, and ensure compliant, cost-effective claim resolution while supporting injured associates.

Manage a caseload of workers' compensation claims (incident, medical-only, lost-time), investigate compensability, negotiate settlements, coordinate medical care and return-to-work, collaborate with internal partners and vendors, identify fraud, and ensure compliant, cost-effective claim resolution.

Provide level 1 inbound customer and store support via phone and email. Troubleshoot and document issues in the contact application, resolve or escalate problems, track cases to resolution, and notify stakeholders. Support technology, merchandising, operations, online orders, digital offers, and loyalty program inquiries while maintaining strong customer service.

Handle level 1 inbound customer and store inquiries via phone and email. Troubleshoot and document issues, provide first-contact resolutions, escalate complex or urgent problems, track cases to resolution, and follow proper notification procedures. Support technology, merchandising, orders, digital offers, and loyalty programs.

Handle level-1 inbound customer and store support via phone and email. Troubleshoot and document issues, provide first-contact resolutions, escalate complex or urgent problems, and track cases to resolution while ensuring clear communication and customer empathy.

Provide level‑1 inbound customer and store support via phone and email. Troubleshoot and document issues for technology, merchandising, store operations, online orders, digital offers, and loyalty programs. Resolve or escalate cases, track status in applications, and follow notification and escalation procedures to ensure timely resolution and customer satisfaction.

Provide level‑1 inbound customer and store support via phone and email. Troubleshoot issues across technology, merchandising, operations, online orders, digital offers and loyalty programs; document, resolve or escalate cases; track status to resolution; identify trends and urgent issues; ensure proper notifications and escalation procedures.

Investigate and manage workers' compensation claims end-to-end, determine compensability, meet statutory deadlines, negotiate settlements, identify fraud/subrogation, collaborate with internal and external partners, and minimize total cost of risk while maintaining service and performance targets.

The Analyst IV Business Systems is responsible for delivering POS and Payments solutions, collaborating with various stakeholders, and ensuring system performance and compliance while leading initiatives and mentoring junior analysts.