Top Operations & Support Jobs

Lead regional onboarding operations and evolve the function into end-to-end client lifecycle management. Manage and develop dispersed teams, ensure compliant AML/KYC/CDD execution across jurisdictions, resolve escalations, standardize processes, drive operational excellence and automation, partner with business and compliance stakeholders, and own regional performance, KPIs, data quality, controls, and audit readiness.

Provide Tier 1 technical product support for internal and external clients via ticketing, orders, phone, and email. Troubleshoot escalations, monitor/fulfill orders and tickets, coordinate team communications and meetings, and ensure timely, high-quality deliverables while maintaining exceptional customer service and documentation.

Provide frontline support for annual reports and business licensing by responding to client inquiries via phone and electronic channels, managing workflows, navigating multiple databases, recommending process improvements, and maintaining/growing client relationships through accurate, timely service.

Tier 2 Systems Engineer providing escalation support for business-critical GFS applications: investigate and resolve complex incidents, perform root cause analysis, participate in major incident bridges, monitor application health, support releases and changes, create runbooks and documentation, collaborate with infrastructure and business stakeholders, and drive automation and reliability improvements in a regulated financial environment.

Provide onsite and remote IT support to internal and external users, handle high-volume service desk tickets, troubleshoot Microsoft OS/Office/Exchange/AD and network/infra issues, track KPIs and SLAs, participate in on-call rotational shifts, produce documentation, and ensure compliance with ITIL and security policies.

Provide administrative and office support including front-of-house duties, calendar and travel management, meeting and event coordination, facilities liaison, expense and invoice processing, CRM upkeep, and line management of one team member to ensure smooth day-to-day office operations.

Process and review legal documents, perform data entry, fulfill customer orders across jurisdictions, electronically file and retrieve documents, resolve customer inquiries, and provide timely, professional B2B customer service while navigating multiple systems.

Process and review legal documents, complete customer data entry and order fulfillment, perform electronic filing/retrieval, research documentation, resolve customer issues, and provide timely, accurate customer service.

Own end-to-end client onboarding cases, coordinate stakeholders (RM, KYC, Compliance, Legal, Finance), ensure KYC/AML readiness and data quality, manage timelines, approvals, and escalations, support EDD/remediation and risk acceptance, and maintain audit trails and onboarding documentation. Role expands to periodic reviews, trigger events, client maintenance, and offboarding.

Prepare, review, scan, index, and electronically file legal documents; perform data entry; resolve customer and documentation issues; provide internal and external customer service; use multiple systems for document retrieval.