Technical Product Support Coordinator
Locations: Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)
Hybrid Work Model (3 days onsite/2 days remote)
Hours: Monday-Friday, 9am-6pm EST
As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products. The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.
To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills”
Answering all technical related questions for internal and external clients
Work independently towards initiatives with oversight from Team Manager
Coordinate and facilitate meetings and communications in support of team goals
Ensure deliverables meet the requirements, are on time, and at the required level of quality
Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
Client calls
Monitoring and fulfilling orders
Monitoring and processing tickets
Ability to communicate effectively, verbally and via email and telephone
Exceptional organizational skills and keen attention to detail
Ability to quickly learn new systems, technology and methods
Strong critical thinking, problem solving and attention to detail
Advanced Microsoft office skills required
Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
Ability to communicate effectively, verbally and via email and telephone
Strong prioritization and time management skills
#LI-CS1
#Hybrid
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Outstanding customer service skills
- High attention to detail
- Tier 1 technical support and troubleshooting via ticket, order, phone, and mailbox queues
- Ability to communicate effectively verbally, via email, and by telephone
- Exceptional organizational skills and strong prioritization and time management
- Ability to quickly learn new systems, technology, and methods
- Strong critical thinking and problem solving
- Advanced Microsoft Office skills
- Ability to maintain flexibility, multi-task, and meet deadlines
- Work independently with oversight from Team Manager and coordinate meetings/communications
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — CSC highlights comprehensive medical, dental, and vision coverage, with 2025 summaries detailing multiple Aetna options alongside CVS Caremark pharmacy and VSP vision. Messaging also emphasizes wellness resources and an EAP in addition to core plans.
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Retirement Support — Third‑party employer profiles cite an “industry‑leading” 6% company 401(k) match, noted as strong relative to many private employers. Employer materials reference retirement savings even when recent public summaries focus more on health, leave, and disability details.
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Parental & Family Support — The 2025 Employee Benefits Summary lists 12 weeks fully paid maternity leave and six weeks fully paid parental and adoption leave (eligibility after 30 days). Company‑paid short‑term and long‑term disability further reinforce income protection around family needs.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
