Top Operations & Support Jobs

Manages the operational infrastructure for global Customer Experience and Voice of Customer programs. Responsibilities include administering Forsta, deploying surveys, managing customer data and feedback workflows, supporting Power BI dashboards, resolving platform and reporting issues, coordinating multilingual surveys, maintaining governance and documentation, and driving automation and process improvements. The role collaborates with IT, regional stakeholders, and vendors to ensure accurate, scalable, and efficient customer research operations.

Leads UL Solutions’ global business services organization, overseeing finance and customer operations, payroll, data, process excellence, transformation, service delivery, controls, and strategic partners. Sets the GBS strategy and operating model; drives performance, cost efficiency, working capital, digital and AI enablement, governance, risk management, talent development, and enterprise change. Advises the CFO and executive leaders while leading global transformations, integrations, migrations, and sustained value realization across a complex multinational organization.

Organize and process client samples, maintain records, resolve receipt issues, communicate project schedules, prepare client reports, and support program teams in meeting deadlines. The role requires effective judgment, communication, computer skills, and proficiency with Microsoft Word, Excel, and Access.

Handles customer inquiries through phone and email, resolves billing and service issues, opens and coordinates certification projects, gathers product information and samples, maintains CRM records, prepares client documentation, monitors satisfaction, follows up on concerns, and communicates certification completion. The role also supports cross-functional communication, prioritizes customer needs, and contributes to service-quality improvements.

Troubleshoot and configure software systems, resolve customer issues, support multiple products, and advise customers on solution use. Collaborate on complex requirements, coach team members, attend customer meetings, deliver product training, and contribute to continuous improvement. The role requires strong problem-solving, communication, customer relationship, and technology-learning skills, with experience supporting global customers.

Twelve-month customer services internship rotating across softlines, hardlines, and commercial back-office functions. The intern will gain hands-on customer service and business experience through training and structured support. Candidates should have a high school diploma, undergraduate or recent graduate status in a relevant field, Excel knowledge, native Italian, English proficiency, and a proactive, team-oriented mindset. The role is fully onsite in Cabiate and offers €600 net per month plus lunch vouchers.

Processes and maintains certification documents, project records, and correspondence using internal and customer-facing systems. Reviews project readiness, analyzes post-certification data for discrepancies, coordinates issue resolution, updates project status, manages request queues and email, and follows documented procedures and security practices. Supports continuous improvement while delivering accurate, timely service to internal and external stakeholders.

Provides high-level administrative and strategic support to the Chief Finance Officer, including complex calendar and international travel management, investor and Board meeting coordination, confidential financial reporting, executive communications, and special projects. The role manages stakeholder relationships, meetings, reports, SharePoint, onboarding and offboarding, employee engagement, office support, budgets, and operational records across Northbrook and Chicago offices.

Leads cross-functional customer experience improvement initiatives by analyzing Voice of Customer feedback, complaints, surveys, operational metrics, and customer journeys. Facilitates root cause analysis, action planning, workshops, and stakeholder alignment; tracks risks, milestones, outcomes, and accountability. Manages complaint responses, documents activities in Salesforce, prepares executive reports, supports customer journey mapping, and ensures compliance with customer feedback and complaint-handling processes.

Lead commercial and operational strategy to drive growth and profitability. Own P&L, budgeting, forecasting, capacity planning, revenue management and capex projects. Build customer relationships, partner with Sales, identify new opportunities, and manage a high-performing cross-functional team to meet financial and performance targets while ensuring policy compliance and organizational change.