Top Operations & Support Jobs

Provide day-to-day customer service to insurance agents and clients, manage new business policy applications and underwriting requirements, coordinate with vendors and underwriters, process transactions for life products and annuities, answer calls and support in-person agent needs within a hybrid office environment.

Provide onsite administrative and operational support to the Managing Partner and agents, serve as first point of contact, manage AP/AR and purchase card reconciliation, handle mail and facilities issues, coordinate onboarding and meetings, and perform other office duties to ensure smooth general office operations.

Lead deep discovery and documentation of end-to-end life insurance policy administration processes. Conduct interviews and workshops with SMEs, produce process maps and artifacts, analyze complexity and risks, identify simplification opportunities, and support modernization, migration, and system replacement efforts while collaborating with product, engineering, QA, and delivery teams.

Evaluate and adjudicate initial and ongoing disability, HIP, Office Overhead, and Critical Illness claims. Independently manage a caseload of ~125-150 claims, determine liability and benefit eligibility, respond to appeals, communicate with claimants and stakeholders, meet timeliness standards, and document decisions accurately.

Support insurance agents and clients through the new business process by coordinating underwriting requirements, processing applications and policy changes, answering inquiries via phone and electronic communication, and performing in-person office support. Ensure accurate workflow for life products, annuities, billing, and accounting entries while providing excellent customer service.

Provide onsite administrative and operational support to the Managing Partner and agents, serve as primary point of contact, manage AP/AR and onboarding tasks, handle mail and facility issues, coordinate meetings and resources, and perform additional office duties to ensure smooth daily operations and positive agent/client experiences.

Manage a caseload of absence and short-term disability cases, determine eligibility, process payments, coordinate multiple leave plans (FMLA, PFML, ADA), communicate with claimants, providers, and clients, document case notes, support return-to-work coordination, and ensure compliance with company policies and legal guidelines.

Management-training role to prepare for General Office Operations Manager. Train in new-business administration, compliance, agent contracting/licensing, customer service, staff hiring/training, performance management, budgeting, and agent development. Completion of a 1–2 year structured program leads to eligibility for Operations Manager appointment.

The Corporate Vice President of Enterprise Release Manager oversees the enterprise release calendar for field-facing applications, ensuring predictable, low-risk releases while collaborating with various stakeholders, driving continuous improvement, and enhancing communication and transparency.

Lead the enterprise Service Management Office to define governance, strategy, and execution of ITIL-based Incident, Problem, and Change Management. Drive operational resilience, ServiceNow optimization, automation, analytics/AIOps adoption, and cross-functional coordination. Build high-performing teams, deliver executive reporting and continuous improvement to improve MTTR, availability, and service quality.