Top Customer Success Jobs in New York City, NY

The Contract Senior Study Start-Up Specialist oversees and leads all start-up activities for assigned clinical studies, ensuring compliance with regulations and internal procedures. Responsibilities include preparing necessary documentation for ethics and regulatory approvals, maintaining study start-up metrics, guiding Clinical Trial Managers, and supporting patient recruitment efforts. They also negotiate study budgets and contracts while continuously seeking improvements in the start-up process.

The Customer Acquisition Manager at Automattic is responsible for creating and refining paid media strategies to acquire and monetize customers. This role requires expertise in digital marketing, particularly in optimizing multi-million dollar SEM campaigns and analyzing data for strategic decision-making.

The Customer Support Analyst is responsible for analyzing customer support data to provide insights that enhance decision-making and improve user experience. This role entails data collection, reporting, tracking key performance metrics, analyzing customer feedback, and collaborating with cross-functional teams to identify process improvement opportunities using the latest technologies.

The Customer Support Specialist will handle customer calls, provide accurate solutions, guide users through troubleshooting, and ensure a positive experience. Responsibilities include improving support metrics, collaborating cross-functionally, and managing data related to payroll and time clock systems.

The Cultural Specialist focuses on providing expert knowledge about Greenland's culture and natural history during voyages. This role involves leading walks, creating presentations, writing reports, and engaging with guests to enhance their experience. Strong communication and social skills, along with the ability to work independently, are essential.

As a Software Support Specialist, you will provide support for customers using Storable's products by handling incidents through various channels, updating the Knowledge Base, escalating complex issues, and ensuring customer satisfaction with timely communication and effective problem resolution.

The Outreach and Engagement Specialist will educate and enroll cancer patients into Colla Health’s behavioral health services through calls and digital outreach. This role involves managing patient inquiries, documenting interactions, and collaborating with healthcare providers to ensure patient support and care.