Top Tech Jobs & Startup Jobs in New Orleans, LA

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

The Customer Solutions Manager enriches client relationships by driving data adoption, providing analytics insights, and identifying growth opportunities. Responsibilities include client engagement, data storytelling, and advocating for client needs internally.

Lead the application of AI across the business by identifying use cases, building solutions, and driving adoption while ensuring responsible AI use.

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

Own a book of accounts to identify, develop, and close expansion opportunities across eCommerce channels and global logistics. Manage full sales cycle, negotiate contracts, maintain CRM and forecast, partner with Merchant Success and cross-functional teams, and ensure smooth post-sale handoffs to drive revenue growth.

Design and execute SQL-based ETL processes to migrate legacy public safety data into Mark43. Collaborate with customers, contractors, and internal teams to map legacy schemas, handle edge cases, ensure data fidelity, and improve migration tooling while managing timelines and stakeholder relationships.

Lead global payment partnerships and strategy, managing relationships with processors, banks, and fintechs. Drive cross-functional integrations, negotiate contracts and pricing, define SLAs, manage implementations and business reviews, and optimize processes and costs to support market expansion and product scaling.

Manage inbound client relationships and qualification, conduct discovery calls, coordinate technical consultations, maintain pipeline in Zoho CRM, manage proposals and contracts, support retainer growth and renewals, liaise with technical teams, and drive client retention and upsell opportunities in a remote, relationship-focused role.

Oversee a team of engineers to build and maintain the IMPaCT software application, ensuring high-quality software delivery and security compliance.

Administer and maintain IRIS for Health integration platforms on AWS EC2 and Linux, manage network security and PaloAlto VPNs, build CI/CD with CodeFresh/GitLab, integrate and troubleshoot EHR interfaces (Epic, Cerner, Allscripts), automate provisioning with scripting (Python, ObjectScript, Bash, JavaScript), implement infrastructure automation, monitor systems, participate in on-call support, and optimize performance and reliability.

Partner with senior operations leaders to drive workforce planning, org design, large-scale change, talent reviews and succession planning. Provide data-driven insights, strengthen leadership capability, manage employee relations, advise on compensation and partner with HR Centers of Excellence to deliver enterprise HR programs. Support Clinical Operations, Manufacturing, Procurement, and Customer Care. Remote U.S.-based role with ~20-30% domestic travel.