Top Operations & Support Jobs in Nashville, TN

The role involves providing operational and technical support for Microsoft 365 and SaaS applications, troubleshooting issues, managing incidents, and enhancing user productivity.

Provide technical support for Ingram Content applications (iPage/CoreSource), respond to customers via phone/email/Zendesk, troubleshoot ordering and EDI issues, perform FTP/webservice testing, assist with password resets and administration, document incidents, escalate when needed, and meet 24-48 hour SLAs while improving support documentation and processes.

Lead design, implementation, and continuous improvement of operational control frameworks across Global Lifestyle businesses. Oversee risk identification, process improvement, SOC audit engagement, and a geographically dispersed team to ensure compliance, operational efficiency, and scalable control practices.

Lead operational governance for product teams, drive incident management and post-incident improvements, manage vendor strategy and RTB budgeting, implement automation and resilience, and coordinate cross-functional stakeholders to ensure high availability and operational excellence.

Oversee operational control, crew scheduling, and regulatory compliance for flight operations. Authorize flight initiation, delays, cancellations, crew assignments, and ensure staffing, training records, payroll coordination, and adherence to federal rest/duty regulations.

Operate high-volume copiers, scanners and mail processing equipment in a legal office. Handle confidential documents, perform scanning/OCR/FTP, bindery, shipping/receiving, inventory and basic copier maintenance while providing customer support and meeting tight deadlines.

Lead telephony strategy and hands-on Five9 administration for a 550+ user contact center. Advise on dialer best practices, configure IVR and routing, tune progressive/preview dialers, maintain Salesforce integrations, build supervisor dashboards, and provide daily telephony support during a Six-month contractor engagement.

Provide clerical and administrative support including scheduling, document preparation, data entry, phone handling, travel arrangements, supply management, invoice/expense coordination, and event support while maintaining confidentiality and assisting supervisors with departmental tasks.

Investigate and develop healthcare fraud cases by reviewing claims, data mining, entity review, and coordinating law enforcement referrals. Develop enterprise-wide investigations, liaise with legal and senior management, assist training, and help create policies to prevent loss.

Prepare and submit finance deal paperwork to billing and finance sources, verify titles, liens, taxes, insurance, trade payoffs, obtain approvals, and support timely contract payment while meeting monthly objectives.