Director, Process Assurance

The Director of Process Assurance is responsible for leading the design, implementation, and continuous improvement of operational control processes across Assurant’s Global Lifestyle business. This role ensures strong governance, risk management, and compliance by establishing robust control frameworks, documentation standards, and review practices aligned with strategic business objectives.

This leader drives initiatives that enhance operational efficiency, strengthen internal controls, and improve overall business performance. A key focus is supporting operational controls within Assurant’s Device Centers, which manage mobile device repair, processing, logistics, and sales, as well as oversight across the Home Warranty and Financial Services businesses.

The Director also provides oversight of critical deliverables, including client-required System and Organization Controls (SOC) audits, ensuring adherence to regulatory and client expectations. Leading a geographically dispersed team of 6–8 professionals, the role promotes a high-performing, collaborative environment while partnering cross-functionally to identify opportunities for process improvement and control optimization.

This position plays a pivotal role in driving operational excellence, enhancing risk mitigation, and ensuring scalable, sustainable control practices across the organization.

*This will be a hybrid role based out Lewisville, Texas, Atlanta, Georgia, Miami, Florida or Nashville, Tennessee.

What will be my duties and responsibilities in this job?

Control Framework & Process Governance

• Establish and maintain robust business process controls, including identifying key risks, controls, and ownership to ensure compliance with internal standards.

• Drive the design, development, and implementation of effective control activities aligned to business objectives and regulatory requirements.

• Maintain deep expertise in risk-based internal control frameworks and ensure consistent application across the organization.

Process Improvement & Risk Mitigation

• Evaluate the effectiveness of existing processes and controls, identifying gaps, deficiencies, and opportunities for optimization.

• Partner with business leaders to develop and execute risk mitigation and remediation plans, ensuring timely resolution and sustained compliance.

• Promote best practices in process design, operational efficiency, and internal controls across the Global Lifestyle business.

Business Partnership & Strategic Alignment

• Collaborate cross-functionally with operations, finance, legal, compliance, and client relationship teams to align control environments with business needs.

• Serve as a liaison between internal teams and clients on process control initiatives and requirements.

• Stay informed on industry trends, regulatory changes, and business developments, ensuring impacts are proactively addressed within the control framework.

Audit Oversight & Compliance

• Lead engagement with external auditors for SOC audits, including defining scope, coordinating resources, and ensuring accurate representation of control environments.

• Oversee audit execution, review and approve audit reports, and ensure remediation actions are completed within agreed timelines.

• Provide clear updates to senior leadership on audit outcomes, risks, and potential impacts to the business and client relationships.

Leadership & Team Development

• Build, lead, and scale a high-performing Process Assurance team, including coaching, mentoring, and career development.

• Equip team members with the tools, training, and resources needed to perform effectively and drive results.

• Foster a culture of continuous learning, knowledge sharing, and professional development.

Project Leadership & Operational Excellence

• Lead initiatives and projects aimed at enhancing business performance, strengthening controls, and improving operational outcomes.

• Drive continuous improvement efforts and ensure sustainable implementation of enhanced processes and controls across the organization.

What will be my duties and responsibilities in this job?

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; or a combination of education and experience, including at least 5 years of process control experience and a college degree

• Minimum of 5+ years of cross-functional experience within a process control or operational environment

• 4 years of leadership experience, including reporting to senior management and working directly with third-party clients

• Strong understanding of financial systems and management operations within a large organization, preferably light manufacturing

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)

• Experience utilizing AI tools to support analysis, process improvement, or operational efficiency

What other skills/experience would be helpful to have? 

• CPA certification, Six Sigma Black Belt, and/or prior audit experience

• Strong analytical and problem-solving capabilities, with experience in process management and continuous improvement

• Excellent communication and presentation skills, including the ability to engage and influence executive-level stakeholders

• Proven ability to collaborate effectively across teams and organizational boundaries

• Strong organizational and project management skills, with attention to detail and successful execution of initiatives

• Ability to manage multiple priorities, adapt to changing deadlines, and deliver results in a fast-paced environment

• Proficiency in leveraging technology and tools to drive efficiency and innovation

• Results-oriented mindset with a demonstrated ability to meet goals and deadlines

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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