Top Customer Success & Experience Jobs in Nashville, TN

Owns customer retention and expansion across a portfolio of accounts. The Renewals Manager engages customers before renewal, drives value-based conversations, analyzes usage and health data, identifies churn and expansion opportunities, and coordinates renewal execution across Sales, Finance, and Legal. The role also develops scalable engagement frameworks, presents pipeline insights to leadership, and partners with Account Executives and technical customer success teams in a B2B technology environment.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Manage and grow a portfolio of Eventeny clients by driving retention, renewals, expansion, and successful platform adoption. Responsibilities include account planning, health metric analysis, renewal forecasting, contract negotiation, upselling, cross-selling, customer communication, and maintaining account records. The role partners with Customer Operations, supports customer events and presentations, and serves as a trusted advisor to clients.

Provides technical leadership for enterprise Adobe Journey Optimizer implementations, integrations, migrations, deployments, troubleshooting, and production validation. Serves as the technical liaison among customers, partners, Adobe Customer Success, and Product Engineering. Investigates issues using logs, APIs, payloads, diagnostics, and configuration; identifies risks and edge cases; leads escalations, environment changes, feature rollouts, and stabilization while communicating findings to technical and executive stakeholders.

Own a portfolio of B2B SaaS customers from onboarding through adoption, retention, renewal, and expansion. Monitor product usage and customer health, identify churn risks, drive measurable value, and partner with Sales, Product, and technical teams. The role also supports scalable customer success processes, reporting, playbooks, and automation in a fast-growing startup environment.

Leads the Americas Customer Success organization and approximately seven managers supporting strategic and enterprise customers. Owns retention, renewals, growth, customer outcomes, Net Revenue Retention, and CSQL generation. Partners with Sales, Product, Compliance Operations, Support, Marketing, and Revenue Operations to drive value realization and portfolio health. Builds scalable customer success programs, leads executive engagements, manages distributed teams, and supports customer meetings and industry events.

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Manage assigned global healthcare client accounts as the primary stakeholder contact. Build relationships, lead meetings and training, resolve complex benefits and service issues, monitor KPIs and SLAs, coordinate cross-functional teams and vendors, improve healthcare access and member experience, maintain account documentation, and recommend solutions for emerging risks and service gaps.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.