Top Customer Success & Experience Jobs in Nashville, TN

Lead enterprise customer onboarding and software implementations, translating business requirements into system designs and guiding launches through project milestones. Train customers and internal teams, manage VP and C-suite stakeholders, resolve implementation challenges, and collaborate across Support, Integration, Product, and Sales. Drive continuous improvement, change management, and customer success while working with configurable QMS and frontline-worker software in regulated industries.

Manage a $4M+ portfolio of higher-education technology accounts, securing annual renewals, negotiating contract terms, and identifying upsell opportunities. Build relationships with senior institutional stakeholders, coordinate with partner success and delivery teams, monitor account health, manage renewal pipelines, maintain Salesforce data integrity, and develop commercial strategies. The role involves substantial phone-based communication and approximately 10–30% travel.

Leads customer success strategy and operating-model execution for a B2B SaaS energy-management company. Responsibilities include building lifecycle processes, KPI dashboards, VOC and health-scoring programs, performance-improvement initiatives, support tooling, CSM technical enablement, and organizational change. The role partners with senior leaders to improve retention, customer satisfaction, support quality, adoption, and expansion across onboarding, value realization, renewal, and at-risk recovery.

Designs and maintains customer training curricula, job aids, microlearning, e-learning, webinars, and live sessions for veterinary practice administrators and staff. Partners with implementation, Customer Success, Support, and Product teams to tailor enablement to customer workflows, improve knowledge-base content, identify learning gaps, and prepare users for successful go-live and independent product adoption.

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Manage major client accounts by onboarding customers, driving adoption, demonstrating subscription value, monitoring client health, and supporting renewals and expansion. Partner with sales, services, product, and technical support teams to resolve issues and design learning program implementations. Conduct business reviews, provide strategic guidance, deliver enablement, and identify opportunities to improve learner engagement and client outcomes.

Manage growth strategy and strategic relationships for Extend’s largest enterprise merchants. Responsibilities include optimizing account performance, conducting executive business reviews, driving product adoption, managing promotional budgets, developing long-term business plans, and identifying ROI opportunities through data. The role also gathers customer feedback for product roadmaps and collaborates with risk, analytics, marketing, product, and operations teams. Travel to client sites is estimated at 15–20%.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Own strategic relationships, retention, and commercial growth for Elation’s highest-value SaaS customers. Develop account plans, manage executive relationships, lead business reviews, identify expansion opportunities, and coordinate cross-functional responses to customer needs. Track account health, usage, risks, and expansion pipeline while advising healthcare organizations on care delivery and business goals. Partner with Sales, Product, Services, Engineering, and leadership to improve enterprise customer engagement and growth.

Owns GMV growth and profitability for a portfolio of approximately 15 brand partners. Responsibilities include relationship management, QBRs, growth and expansion strategy, forecasting, P&L development, upsell business cases, contract and pricing support, and cross-functional collaboration with Sales, Marketing, Customer Success, CX, and Product. The role requires executive presence, strong prioritization, commercial ownership, persistence, and comfort using AI tools such as Claude.