Top Customer Success & Experience Jobs in Nashville, TN

The multimedia journalist will shoot, edit sports highlights, cover events, develop human-interest stories, and engage audiences on digital platforms.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

Support educators in implementing QuaverMusic by leading virtual and in-person trainings, coaching teachers on curriculum use, hosting events, representing the company at conferences, and providing product expertise and advocacy to schools and prospective customers.

Manage and grow client relationships by communicating regularly, resolving issues, processing orders through ShipStation, coordinating shipping, negotiating rates, and collaborating with outside sales. Track and manage 20–100 open jobs, use data for forecasting and decisions, and maintain high quality, safety, and attention to detail in a fast-paced environment.

As a Personal Lines Insurance Account Manager, you will build client relationships, assist with service questions, manage renewals, and provide coverage analysis.

Provide front-line customer service for surplus lines tax filings: manage client communications, prepare and process tax reports/payments, coordinate with state regulators, mentor team members, serve as escalation point, and support cross-functional operational accuracy and efficiency.

Own a portfolio of customer accounts from post-onboarding through renewal, driving retention, expansion, and adoption. Proactively monitor account health, run regular check-ins and business reviews, coach customers on outbound best practices, document account plans in CRM, escalate blockers, provide product feedback, mentor CSMs, and meet retention and expansion targets. Support occurs during customer business hours (generally 8am-5pm CT).

The Product Advisor provides exceptional customer service, handles transactions, processes refunds, maintains store organization, and assists with shipments.

The Relationship Manager will communicate with bank partners, provide training, report on metrics, and drive growth for payment solutions.

Own member engagement and retention for ~125-150 members: onboard new members, run follow-ups, identify and intervene with at-risk members, facilitate group sessions and events, track onboarding and retention KPIs, and use Asana, Airtable, and Google Suite to maintain records and support team coordination.