Top Customer Support Jobs in Nashville, TN

Own complex technical escalations, support API and developer-environment requests, and partner with Support, Success, Onboarding, and Engineering. Identify supportability issues during development, become a domain expert, and build internal tools, scripts, and automations that improve customer support efficiency. The role also involves documentation, incident pattern analysis, preventative improvements, mentoring, and translating customer-impact concerns into actionable engineering input.

Provides high-volume client support for prenatal diagnostic test orders by obtaining missing information, managing follow-up queues, documenting communications in CRM and LIMS systems, updating order data, resolving inquiries, and coordinating with laboratory, sales, billing, and support teams. The role also identifies workflow issues and supports process improvements.

Own complex customer escalations across applications, GPUs, compute, networking, storage, cloud, and the WEKA Data Platform. Diagnose root causes, develop permanent fixes, provide engineering-ready defect reports, author technical advisories and knowledge-base content, improve tooling and support processes, mentor engineers, deliver training, and participate in 24/7 on-call coverage. Serve as the subject matter expert for NVIDIA Cloud Partner and DGX Cloud environments, collaborating with NVIDIA and customer engineering teams.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Provides payroll administration and customer support for assigned clients. Manages service cases within SLAs, answers payroll and Workday questions, troubleshoots quarter-end and year-end audits, supports W-2 activities, leads quarterly customer discussions, and recommends process improvements. Collaborates with internal teams to resolve issues, maintains customer documentation, and meets quality and production targets.

Provide phone-based technical support for Canon inkjet printer customers. Responsibilities include troubleshooting routine and complex issues, researching resolutions with software and network tools, documenting interactions, escalating cases, supporting purchases on Canon’s website, and delivering timely customer service. The role requires multitasking across multiple applications in a remote, fast-paced environment while maintaining accurate decisions and positive customer interactions.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Answer inbound and occasional outbound calls for client businesses from home, capturing leads, taking orders, scheduling appointments, sending messages, handling live chat, relay calls, and legal intake. Maintain high accuracy, quality, readiness, and efficient after-call work in a fast-paced environment. Complete paid training and supported live-call development while maintaining flexible weekly availability, reliable attendance, and required computer and typing performance.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.