Top Operations & Support Jobs in Nashville, TN

Lead design and deploy automation-first systems to streamline diligence, deal evaluation, and GTM workflows. Build integrations across HubSpot, Omni, and internal systems, use AI and n8n for automation, instrument analytics, and partner with commercial, product, and engineering teams to improve service delivery and customer experience.

Manage lost-time workers' compensation claims from assignment to resolution: investigate coverage and liability, maintain reserves, oversee medical and litigation activity, negotiate settlements, process payments, document claims, and communicate with employers, claimants, attorneys, medical providers, and clients while ensuring compliance with state statutes.

Supervise and support Expanded Services representatives to ensure efficient order/inventory/eCommerce support for sales associates. Responsibilities include training, scheduling, performance management, escalation handling, process improvement, cross-training, hiring input, and coordinating with other departments to maintain service quality and revenue.

Build and scale QA and enablement programs for email, chat, and phone support. Create scorecards, audits, calibration, coaching, and reporting. Own Help Center, macros, voice-and-tone standards, training, and AI-driven improvements to reduce contact rate and improve team performance.

Provide high-trust executive support to the founder by managing financial admin (invoicing, payroll, contracts), calendar and inbox triage, hiring coordination and onboarding, travel and personal logistics, and recurring operational tasks to ensure reliability and consistency.

Provide end-to-end federal travel-management support for FRTIB: planning, authorizations, reservations, vouchers, reimbursements, reporting, training, and electronic travel-system administration (E2 Solutions, Go.gov). Ensure compliance with the Federal Travel Regulation, manage approval workflows, troubleshoot systems, support Go.gov transition, and deliver virtual and limited in-person training and reporting. Requires minimum 3 years federal travel-program experience and a favorably completed federal background investigation (minimum NACI).

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead Salesforce administration and business systems analysis to support Sales, Customer Service, and Marketing. Manage user access, data quality, configurations, releases, and UAT. Gather requirements, document processes, design scalable CRM solutions, and coordinate with developers and stakeholders to deliver enhancements and drive adoption.