Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Guide students through financial aid processes by explaining funding options, evaluating documentation, calculating tuition and aid awards, identifying eligibility requirements, and reviewing changes throughout enrollment. Communicate through phone, email, and messaging platforms while ensuring compliance with Title IV, state, military, VA, and institutional policies. Provide responsive service and meet performance metrics.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Configure and maintain Phoenix OneCase grant-management environments across production, sandbox, demo, and proof-of-concept settings. Build forms, workflows, permissions, templates, and branding without custom code; validate changes through structured testing; troubleshoot configuration issues; maintain documentation and change logs; and collaborate with product and business teams. Support accessibility and SOC 2-aligned practices, Azure AD provisioning, reusable configuration templates, client demonstrations, and occasional client-site travel.

Investigate, evaluate, negotiate, and settle moderate- to high-complexity property and casualty claims. Responsibilities include determining coverage and liability, evaluating damages and reserves, managing defense counsel and experts, developing settlement strategies, identifying subrogation and risk-transfer opportunities, documenting claim activity, communicating with insureds and stakeholders, and monitoring excess claims. The role requires six or more years of claims-handling experience, state licensing, strong communication skills, and knowledge of insurance regulations and civil procedure.

Owns the operational systems and workflows supporting school programs, including data integrity, roster synchronization, user accounts, dashboards, program launches, lesson publishing, teacher materials, surveys, reporting, communications, and routine support. The role partners with Product, Program, and Communications teams to improve processes, troubleshoot issues, and build scalable infrastructure for student and school experiences.

Provide technical support and onboarding for customers building and troubleshooting integrations with third-party applications. Triage issues, debug API requests, authentication, and data-formatting problems, guide users through low-code and developer tools, and collaborate with Engineering, Product, and Account Management. Communicate customer trends internally while delivering an exceptional customer experience on a fully remote team.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.