Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide Tier 3 support for Microsoft Dynamics 365 and Power Platform: troubleshoot complex incidents, perform RCA, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations, document resolutions, and mentor lower tiers while following ITIL-aligned processes.

Lead GTM and revenue operations initiatives: own sales toolstack, optimize lead routing and AE/BDR workflows, design AI-native automation, run hypothesis-driven tests, and operationalize trusted data across Sales and Marketing.

Provide Tier 3 technical support for Dynamics 365 and Power Platform: troubleshoot complex incidents, perform root cause analysis, manage Microsoft escalations, maintain Dataverse and environment lifecycle, support integrations and security, document resolutions, and mentor Tier 1/2 engineers while following ITIL processes and participating in on-call rotation.

Provide dedicated remote IT support managing high ticket volumes and SLAs; troubleshoot Mac and Windows systems; provision devices and accounts; support onboarding/offboarding; assist with MDM, network, and hardware rollouts; maintain documentation and compliance (SOC2/HIPAA); configure automations; and mentor junior staff.

Build and lead Roo's first Revenue Operations function: own HubSpot and GTM systems, design operating model, drive forecasting, pipeline hygiene, capacity planning, and lead management. Partner with Sales, Marketing, Customer Support, Finance, and Data to improve conversion and predictability. Hire and mentor a small RevOps team, apply AI/LLM tooling to reduce toil, and move the function from reactive to strategic.

Field-focused role improving 4-wall restaurant operations and franchisee profitability through hands-on coaching, diagnostics, training, and implementation support. Partners with franchisees and Franchise Operations Partner to develop and drive actionable improvement plans, uphold brand standards, and support initiative rollouts across a defined market.

Administer and optimize Salesforce, Gainsight, and Pendo for Brands and Retailers services. Maintain integrations and data consistency, configure AI capabilities, troubleshoot platform and data issues, build scalable automations, and support Services teams to improve adoption and operational efficiency.

Lead and build Prophecy's end-to-end revenue operating system: revenue modeling, single executive dashboard, full-funnel attribution, SLAs and routing, campaign lifecycle, renewals and expansion rigor, weekly forecasting and Revenue Council, RevOps tech stack ownership, and a small RevOps team working directly with CEO and GTM leaders.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.