Top Customer Success & Experience Jobs in Milwaukee, WI

Own and scale a portfolio of high-value service provider partnerships. Manage day-to-day partner relationships, monitor KPIs, audit digital customer journeys and API integrations, optimize partner performance and monetization, present performance reports, negotiate incentives, and handle partnership administration including contract and commission reconciliation.

Lead a small team to drive operational excellence, enablement, and AI-powered automation for Client Services. Build scalable processes, onboarding and training, knowledge systems, and governance for AI-assisted workflows. Partner cross-functionally to design, pilot, and scale agentic solutions that improve efficiency, adoption, and client outcomes while measuring KPIs and managing change.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Manage a portfolio of 60+ customers to drive adoption and revenue for point-of-sale financing. Lead onboarding, upsell/cross-sell, account health monitoring, performance reporting, and cross-functional collaboration to optimize close rates and retention.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Participate in a remote paid research session answering questions and completing simple tasks about everyday digital experiences. Share honest feedback, react to scenarios, and verbalize your thought process to help improve user experiences.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Execute customer onboarding from paid sign-up through activation, early milestones, and renewal. Run kickoff calls, follow and improve playbooks, manage a small portfolio of accounts, spot and remediate churn signals, and ensure proactive communication between Sales and delivery.

Lead a team of Account Managers to drive retention and growth across a $60M+ renewal pool. Own renewal and expansion strategy, coach negotiations, oversee pipeline and KPIs, run data-driven reviews, escalate high-risk accounts, and partner cross-functionally to translate market feedback into product and commercial improvements.